Railway Customer Service Associate

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Virtual Hub Full time

We are seeking a skilled and dedicated individual to join our team as a Customer Service Representative in the transportation sector.


This is an exciting opportunity to work with a top employer in the rail industry, who has been recognized for its commitment to excellence and employee satisfaction.


As a Customer Service Representative, you will play a critical role in ensuring the smooth operation of our services, providing exceptional support to our customers, and contributing to the success of our team.


This is a fantastic opportunity to develop your skills and experience in a dynamic and fast-paced environment, working with a talented team of professionals who share your passion for delivering exceptional customer service.


Key responsibilities will include:

  • Providing exceptional customer service through effective communication, active listening, and problem-solving skills
  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Working collaboratively with colleagues to ensure seamless service delivery
  • Continuously improving service standards and processes to meet customer needs


Requirements:

  • Excellent communication and interpersonal skills with the ability to work with diverse stakeholders
  • Strong problem-solving and analytical skills with the ability to think critically and make sound decisions
  • Ability to work in a fast-paced environment with multiple priorities and deadlines
  • High level of customer service skills with a passion for delivering exceptional results


Benefits:

  • Competitive salary and benefits package with opportunities for growth and development
  • Collaborative and dynamic work environment with a talented team of professionals
  • Opportunities for professional growth and development with training and support to help you succeed


Apply now to take the first step in your career journey and join our team of customer service professionals



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