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Service Advisor
2 months ago
Job Summary
Lookers Teesside Audi is seeking an experienced and dedicated Service Advisor to join our Aftersales Team. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.
Key Responsibilities
- Booking and scheduling appointments, services, and repairs for customers
- Advising customers on warranty coverage and recommending additional services and products
- Liaising with the Aftersales department to coordinate appointments and manage workload
- Managing customer interactions, including phone calls and online inquiries
- Communicating with customers regarding turnaround times and providing updates on their vehicle's status
- Maintaining accurate customer records and updating systems as necessary
Requirements
- Excellent communication and interpersonal skills
- Ability to build rapport with customers and explain technical information in a clear and concise manner
- Previous experience in a similar role, preferably in the automotive industry
- Familiarity with dealer systems, such as Kerridge/ADP
- Strong team player with the ability to work independently
What We Offer
As a Service Advisor at Lookers Teesside Audi, you will have the opportunity to work with a dynamic and enthusiastic team, receive continuous training and development, and be part of a company that values customer satisfaction and employee growth.
