Customer Service Representative

1 week ago

Nuneaton, Warwickshire, United Kingdom Saputo Dairy UK Full time

At Saputo Dairy UK, we're committed to excellence in everything we do. Our talented team is dedicated to upholding our tradition of care, quality, and passion through food. As a key member of our supply planning and customer operations team, you'll play a vital role in ensuring seamless order fulfillment and on-time deliveries to our customers.

This role has become available due to an internal move and the expansion of our operations. As a dedicated point of contact for customer enquiries, you'll be responsible for receiving, validating, and processing sales orders within agreed timescales. You'll also investigate and manage incidents on delivery, proactively resolving ongoing issues to improve service levels.

Key responsibilities include:

  • Receiving and processing customer sales orders with high accuracy and within established timelines.
  • Investigating and resolving delivery incidents to maintain high service levels.
  • Managing promotional activity by ensuring accurate product codes and effective dates are maintained on our system.
  • Monitoring actual demand vs forecast and providing feedback to the commercial team.

To succeed in this role, you'll need:

  • Excellent customer service skills in a business-to-business environment, preferably in the manufacturing industry.
  • A solid understanding of manufacturing and logistics processes.
  • High attention to detail, particularly in electronic data interface order processing.
  • Effective time management skills to meet deadlines.
  • A desire to learn new skills, show enthusiasm, and flexibility in problem-solving.

We offer a range of benefits to support your career development and well-being, including:

  • Quarterly bonus - up to 5%
  • Training and development opportunities
  • Discounted products from our portfolio
  • Employee Assistance Programmes for employees and their families
  • Generous employer pension contributions
  • Health Cash Plan - claim money back up to a set limit on essential healthcare
  • Subsidised staff restaurant
  • Life Assurance
  • Free, onsite parking
  • Long service awards - recognised every 5 years
  • My Staff shop - access to exclusive benefits and savings

We're an accredited Disability Confident Employer, committed to ensuring our site is inclusive and accessible for all. We strive to embed diversity and inclusion in our operations and invite candidates from all backgrounds to join our team.

We're proud to be part of Saputo Inc., one of the top 10 dairy processors in the world. Our commitment is to produce high-quality, nutritious food in a sustainable way. We do that from our head office, operating sites, and innovation centre across the UK.

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