Entry-Level Network Professional
19 hours ago
Baltic Apprenticeships is seeking a talented entry-level professional to fill the position of Entry-Level Network Professional. As an apprentice, you will gain practical experience in supporting our robust IT infrastructure, ensuring seamless connectivity and communication for our diverse clients.
About the Role- Support the maintenance of telephone systems and related tasks
- Collaborate with experienced technicians to install, integrate, test, and maintain network and telecommunications infrastructure (LAN, WAN, VPN, VoIP, Call Centre, and Telephone systems)
- Configure network switches, routers, and firewalls under supervision
- Deliver high-quality customer service by installing, supporting, and servicing business customers
- Handle client inquiries via telephone and email, creating support incidents as needed
- Provide 1st line support to clients via telephone, email, and remote working
- Offer onsite support to clients
- Identify areas for improvement within support to enhance service delivery to clients
- Foster effective communication with clients and internal teams
- A competitive annual salary of £18,000
- A standard Monday to Friday schedule with 42 hours per week
- 25 days of annual leave
- Annual pay reviews
- Yearly bonus opportunities
- Free lunch provided every Friday
- Ongoing training and mentorship
- Opportunities for career progression within the company
- Demonstrate ability to work well under supervision
- Display good telephone manner and customer-facing skills
- Basic understanding of Microsoft office packages
- Familiarity with operating systems in a business environment
- Good organisational skills
- Enthusiastic to learn and progress
- Grade 4/C in Maths and 5/C in English GCSE
This apprenticeship empowers you with the essential skills, qualifications, and experience needed to succeed in the fast-paced world of IT. Our support ensures that you grow into a competent Entry-Level Network Professional, equipped to face new challenges.
Application GuidelinesIf you're interested in this role, please submit your CV. One of our team members will contact you to guide you through the next steps, including an informal chat and a formal interview if selected.
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