Retail Store Leadership Professional

2 weeks ago


Liverpool, Liverpool, United Kingdom Hotel Chocolat Full time

At Hotel Chocolat, we're on a mission to make people and nature happy through chocolate. As an Assistant Store Manager, you'll play a key role in supporting and leading our retail team to deliver exceptional customer experiences and drive sales.

Key Responsibilities:

  • Support the Store Manager in providing leadership and coaching to team members to achieve performance goals.
  • Drive store sales and profit plan, identifying opportunities to maximise performance and exceed targets.
  • Implement promotions, offers, and marketing initiatives to maximise commercial opportunities in-store.

Requirements:

  • Experience in a busy and bespoke selling environment, ideally within a luxury brand or retailer.
  • Demonstrable experience in high-service guest interaction.
  • Natural leadership qualities to get the best out of your team.
  • A passion for chocolate, our brand, and delivering exceptional customer service.

What We Offer:

  • A competitive salary and incentives based on performance.
  • 50% unlimited staff discount to treat yourself and your friends and family.
  • 70% discount off a stay in our Hotel in St Lucia.
  • Flexible working arrangements to balance work and personal life.
  • A chance to work in an exciting, innovative, and expanding company.

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