Insurance Claims Team Lead

16 hours ago


Liverpool, Liverpool, United Kingdom Acorn Group Full time

About the Role

We are seeking a highly motivated and experienced Insurance Claims Team Lead to join our team at Acorn Insurance. As a key member of our Mitigation Department, you will be responsible for leading a team of credit hire handlers and driving our culture of openness.

Job Summary

  • Lead a team of credit hire handlers within our mitigation department
  • Performance management of staff, including quality auditing, absence, holidays, and time management, adhering to SLA's, monthly one to ones, performance reviews, training and development, disciplinary procedure, and staff welfare
  • Undertake handler audits of a minimum of 5 file audits per handler per month, highlighting trends, training and development needs, and driving integral data within the claim file

Key Responsibilities

  • Act as a key link between the mitigation department and the wider business to maintain mitigation awareness across the business
  • Impart technical knowledge to the team through mentoring and coaching, displaying a thorough knowledge of areas of indemnity, liability, and credit hire
  • Maximise capture opportunity for our panel of service providers, delivering the right outcome for both the customer and Acorn Insurance
  • Participate in the design, development, and implementation of new claims management process improvements and assist with the design and delivery of training

Requirements

  • Experience of motor claims is essential
  • Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
  • Highly motivated self-starter with a clear, focused, and determined approach to problem-solving

What We Offer

  • A competitive salary of £37,500 - £45,000 plus an achievable annual bonus of £2,500 paid quarterly
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
  • Additional Buy & Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity & Paternity Leave
  • Generous Company Pension Scheme
  • High Street vouchers and discounts
  • Fresh fruit deliveries twice a week*
  • £250 Refer a friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development & qualifications via Magpie Learning
  • A comprehensive Mental Health support with a wide network of mental health first aiders and free counselling sessions
  • Regular Employment Engagement including ongoing competitions with fantastic prizes

*On selected sites

All roles are subject to DBS and Financial checks.

Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their visa.



  • Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

    Job Title: Insurance Claims SpecialistAbout the Role:We are seeking a highly skilled and detail-oriented Insurance Claims Specialist to join our team at Acorn Insurance and Financial Services Limited in Liverpool. As an Insurance Claims Specialist, you will be responsible for managing a portfolio of policyholder total loss claims through to settlement.Key...


  • Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

    We are seeking a highly skilled Insurance Claims Resolution Professional to join our team at Acorn insurance & Financial Services LTD. In this role, you will be responsible for resolving liability in a timely manner, using your expertise to investigate, identify, and raise any fraud concerns.The ideal candidate will be able to demonstrate their ability to...


  • Liverpool, Liverpool, United Kingdom Davies Full time

    Job Summary: We are seeking a skilled Insurance Claims Specialist to join our team at Davies. As an Insurance Claims Specialist, you will play a key role in investigating and resolving large loss claims efficiently.Key Responsibilities: Investigate complex claims over £100k, ensuring they are properly reserved and settled at optimal cost.Communicate with...


  • Liverpool, Liverpool, United Kingdom Davies Full time

    **Role Overview**We are seeking an experienced Insurance Claim Handler to join our team in the UK. The successful candidate will be responsible for managing a caseload of pre-litigated motor claims, providing exceptional customer service and ensuring timely resolution of claims.As an Insurance Claim Handler, you will be the first point of contact for...


  • Liverpool, Liverpool, United Kingdom Exchange Street Claims ltd Full time

    Job SummaryExchange Street Claims ltd is seeking a highly skilled Senior Property Claims Specialist to join our team. As a General Property Adjuster (Cert CILA / Dip CILA), you will be responsible for handling a portfolio of Domestic losses up to £100,000 in value, providing expert guidance and support to clients throughout the claims process. This is a...


  • Liverpool, Liverpool, United Kingdom Aston Charles Full time

    Job Description:Aston Charles is seeking a highly skilled Motor Claims Handler to join our team. As a key member of our team, you will be responsible for handling Own Damage and 3rd Party claims for Private and Commercial vehicles. This is a 100% home-based role, offering a competitive salary range of £30,000 - £35,000 per annum and a top-of-the-range...


  • Liverpool, Liverpool, United Kingdom Keoghs Full time

    Key ResponsibilitiesManage a portfolio of insurance claims from inception to closure, ensuring accurate and timely processing.Provide expert advice to clients on risk management strategies and negotiate settlements with opposing parties.Liaise with internal stakeholders, including underwriters and claims handlers, to ensure seamless case management.In...


  • Liverpool, Liverpool, United Kingdom Acorninsure Full time

    At Acorninsure, we are seeking a highly skilled Insurance Claims Analyst to join our First Response Unit. As a key member of our team, you will be responsible for assessing claims, liaising with colleagues and external organisations, and ensuring timely decisions.The salary for this role is estimated to be around £17,270 per annum, with the potential to...

  • Claims Team Lead

    3 weeks ago


    Liverpool, Liverpool, United Kingdom Spotlightjobs Full time

    Are you looking for a challenging role in the motor credit hire claims industry?We are now recruiting for a Claims Manager to join our team at Spotlightjobs, a leading company based in Merseyside.The successful candidate will be responsible for providing prestige replacement vehicles to individuals involved in non-fault accidents and ensuring that their...


  • Liverpool, Liverpool, United Kingdom Acorn Group Full time

    We are seeking a skilled Insurance Claims Specialist to join our team at the Acorn Group in Liverpool. This role offers an estimated annual salary of £24,255 - £29,590, plus potential performance-related bonuses.About the RoleThe ideal candidate will possess strong claims handling skills, enabling them to efficiently manage and track multiple claims. They...


  • Liverpool, Liverpool, United Kingdom YODEL Full time

    Job DescriptionWe are looking for a Senior Paralegal to manage external relationships, provide technical insurance advice, and assist the Legal Director with various tasks. The ideal candidate will have a strong background in case management and insurance, as well as adaptability and flexibility to meet the demands of the role.ResponsibilitiesManage external...


  • Liverpool, Liverpool, United Kingdom Roberts Webb Recruitment Full time

    About the RoleWe are seeking an experienced Claims Manager to lead and motivate a team of claims handlers in our Liverpool office. As a senior member of our team, you will be responsible for overseeing case management, providing technical guidance, and driving continuous improvement within the team.ResponsibilitiesLead and inspire a team of pre-litigation...


  • Liverpool, Liverpool, United Kingdom Carpenters Group Full time

    About Carpenters GroupWe are a leading provider of legal and insurance services across the UK, with over 30 years of experience. Our team of 1500 experts works together to deliver high-quality solutions for household name insurers and individuals in need of expert legal support.Our business is built on partnerships, and we invest heavily in the training,...


  • Liverpool, Liverpool, United Kingdom Direct Line Group Careers Full time

    Direct Line Motability Insurance Senior Claims RoleAt Direct Line Group Careers, we're seeking a highly skilled Senior Claims Analyst to join our team in Liverpool. As a key member of our hybrid model, you'll play a pivotal role in shaping the future of claims performance and driving financial success across our growing motor portfolio.This is an exciting...


  • Liverpool, Liverpool, United Kingdom Acorn insurance & Financial Services LTD Full time

    We are looking for a skilled Compensation Claims Specialist to join our team at Acorn insurance & Financial Services LTD. This role involves proactively managing and tracking several claims, utilizing effective communication skills to resolve liability in a timely manner.The ideal candidate will be able to demonstrate their expertise in claims handling by...

  • Claims Adjuster

    4 weeks ago


    Liverpool, Liverpool, United Kingdom Davies Full time

    About the RoleWe are seeking a skilled Claims Adjuster to join our Motor Insurance team at Davies. As a key member of our claims handling process, you will be responsible for managing a caseload of pre-litigated motor claims from inception to settlement.Key Responsibilities:Proactively manage a caseload of motor claims, ensuring timely and effective...


  • Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

    Job Overview: We are looking for a skilled Claims Resolution Expert to join our Total Loss Department at Acorn Insurance and Financial Services Limited in Liverpool.About the Role: As a Claims Resolution Expert, you will be responsible for assisting policyholders with insurance claims, providing the very highest standards of customer service, ensuring that...


  • Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time

    Total Loss Claims Handler Job Summary:We are seeking a highly skilled Total Loss Claims Handler to join our team at Acorn Insurance and Financial Services Limited in Liverpool. As a Total Loss Claims Handler, you will be responsible for proactively managing a portfolio of policyholder total loss claims through to settlement.About the Role:In this role, you...


  • Liverpool, Liverpool, United Kingdom Aston Charles Full time

    Insurance Claims Handler - Motor SectorAston Charles is looking for a skilled Insurance Claims Handler - Motor Sector to work from home on a flexible basis. This is an exciting opportunity to work with a pioneering Insurtech company that is transforming the claims industry.In this role, you will be responsible for handling Own Damage and 3rd Party claims for...

  • Claims Team Manager

    1 month ago


    Liverpool, Liverpool, United Kingdom Davies Full time

    Job DescriptionWe are seeking an experienced Claims Team Manager to join our Motor Claims team at Davies.Your primary responsibility will be to manage colleagues, handle allocated claims, and ensure that all claims are handled in accordance with client requirements. To excel in this role, you must have experience in a similar position and be able to...