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Station Host

2 months ago

London, Greater London, United Kingdom Greater Anglia Full time
About the Role

We are seeking a highly professional and proactive individual to join our team as a Station Host. As a key member of our station team, you will be responsible for providing exceptional customer service, ensuring a safe and welcoming environment for our passengers, and contributing to the overall success of our station.

Key Responsibilities
  • Provide pro-active assistance to customers on and off trains, ensuring a positive experience for all passengers.
  • Contribute to the maintenance of a safe and secure environment, adhering to all relevant regulations and procedures.
  • Assist with ticketing and fare collection, ensuring accurate and efficient transactions.
  • Participate in station cleaning and security checks, upholding the appearance and security of our station.
  • Work collaboratively with colleagues to achieve station goals and objectives.
What We're Looking For

We are seeking a candidate who embodies our values of professionalism, positivity, and pro-activity. If you are a friendly and approachable individual with excellent customer service skills, we encourage you to apply.

Benefits
  • Defined Contribution pension scheme after 2 years
  • Free Travel on GA and 75% discount on other TOCs for leisure travel
  • Free Leisure travel on GA and 75% discount on other TOCs for eligible family members
  • International travel discount card (FIP) for staff and eligible family members after 12 months service
  • GA Hapi Benefits App – our great benefits app which includes discounts across many retailers, days out and dining
  • 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
  • Annually issued 12 discount vouchers for family and friends to use
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)