Studio Host

3 weeks ago

London, Greater London, United Kingdom FaceGym Full time
Job Title: Studio Host

Job Summary:

The Studio Host is responsible for coordinating the scheduling and re-bookings of facial Workout appointments, providing exceptional customer service, and maximizing sales opportunities.

Key Responsibilities:

  • Host daily briefings with the team in the Studio Manager's absence
  • Accurate financial reporting on End of Day reports
  • Inventory management, supporting with monitoring stock and conducting monthly stock takes
  • Ownership of the customer journey, ensuring each customer's visit is seamless
  • Confidently communicate all contraindications to customers at point of booking
  • Responsible for communicating the company cancellation and lateness policy to customers
  • Ensuring that every client completes an intake form and that this is checked before every Workout
  • Responsible for the rebooking of clients and the upselling of Workouts to maximize the business
  • Responsible for meeting individual targets and KPI's (key performance indicators)
  • Maintain an exceptional customer experience at every touch point of the customer experience in the Studio
  • Ensuring the front desk, and work stations are clean and presentable stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
  • To confidently manage and overcome customer complaints and challenges in the Studio and over the phone
  • Accurately completing and checking all required paperwork and reports for the store and the team
  • Being skilful on the Zenoti booking system to ensure revenue opportunities are not being missed
  • Building and constantly updating knowledge on skincare, products and workouts
  • Communicate effectively and professionally with all the whole team throughout the day to support in the delivery of a 5-star customer experience
  • Operating efficiently point of sale systems, card machines and tills

SALES:

  • Responsible for selling the brands' unique offerings, Workouts, boosters and homecare products within the studio and when promoting the brand front of house
  • To have a strong focus on maximising retail potential and customer retention
  • Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers
  • Constantly look for ways to maximise revenue through re-bookings, retails sales and add-ons

Person Specification:

  • Experience within beauty, retail and spa
  • Enjoys exploring opportunities and using own initiative
  • Exceptional customer service skills
  • A team player with inspirational social skills
  • Articulate and confident communicator
  • Experience working with an online booking system
  • Fully flexible across weekdays, weekends and evenings

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