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Part Time Sales Advisor

2 months ago

London, Greater London, United Kingdom The SWATCH Group Full time
Join the Swatch Team as a Part Time Sales Advisor

The Swatch Group is a leading watchmaker and fashion accessory brand, and we're looking for a Part Time Sales Advisor to join our team in Liverpool.

As a Part Time Sales Advisor, you will be responsible for providing exceptional customer service, promoting Swatch products, and meeting sales targets. You will also assist the store manager in running the shop floor and deputise for the manager and assistant manager.

Key Responsibilities
  1. Sales:
    • Provide a fast and friendly service to all customers.
    • Ensure familiarity with the product range, past and present, to provide detailed information to customers.
    • Provide reliable information to customers on guaranteed and after sales service.
    • Help display merchandise as directed.
    • Contribute to the store reaching its monthly sales targets.
    • Oversee colleagues on the shop floor to ensure best practice is adhered to at all times.
  2. Security:
    • Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till.
    • Maintain/build a general awareness of products and security hot spots.
    • Follow Company policy and procedures for opening/closing the store.
    • All transactions to be handled in a responsible and secure way.
  3. Reporting:
    • Accurate reporting of all administration and stock control.
    • Collation of sales figures.
    • Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
  4. Care of the Store:
    • Ensure the store is kept clean and presentable at all times.
    • Delegate tasks to colleagues to ensure productivity during peak trade.
  5. Communication:
    • Adhere to company policies and regulations.
    • Attend briefing sessions as directed by your line manager.
    • Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
    • Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
    • Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
    • Be familiar with international customer's customs and culture.
  6. Product Knowledge:
    • Attend regular training programmes.
    • Confidently deliver product knowledge and train colleagues on upcoming collections.
    • Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
    • Be able to deliver good product knowledge to our customers.
  7. Other:
    • To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
    • As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
    • Assist the store management team to lead and inspire your colleagues.
    • Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Professional Requirements
  1. Essential:
    • Passionate to lead, motivate and engage a team.
    • Driven to improve conversion and ensure the store and team meet KPIs.
    • Enjoys developing team members, with the ability to provide constructive and positive feedback.
    • Passionate about providing the highest level of customer experience, leading by example for other team members.
    • Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
  2. Preferred:
    • Previous experience in retail and/or fashion accessories.
    • Have experience dealing with international customers.
    • Ability to communicate in multiple languages.
    • Previous Supervisory experience.
Contact Information

Please note that this job is not related to any specific contact information.

Job Location

The job is located in Liverpool, England, United Kingdom.

Company Address

The Swatch Group (UK) Limited is located in London, England, United Kingdom.