Service Contract Management Specialist

2 weeks ago


South East England, United Kingdom SER (Staffing) Ltd Full time £45,000 - £55,000

Service Manager - Key Responsibilities:

  • Manage and oversee service contracts to ensure delivery aligns with client expectations and company standards.
  • Lead, supervise, and support a team of service engineers to provide guidance and foster a collaborative environment.
  • Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
  • Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
  • Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
  • Monitor service performance to ensure adherence to budgetary and contractual obligations.
  • Prepare and present performance reports, identifying opportunities for process improvements.

Requirements:

  • Proven supervisory or leadership experience within the sprinkler industry.
  • Strong technical understanding of sprinkler systems and associated services.
  • LPC (Loss Prevention Certification Board) qualification is beneficial but not essential.
  • Excellent problem-solving skills and the ability to manage multiple priorities effectively.
  • Strong communication and interpersonal skills, with a customer-focused approach.
  • Demonstrated ability to work collaboratively within a team and build strong client relationships.

Salary: £45,000 - £55,000 DOE + Overtime + Company Vehicle + Pension + Health Insurance (Opt in) + Mobile Phone + iPad + 25 days holiday and bank holidays.



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