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Frontline Service Delivery Head
1 week ago
Delivering Exceptional Results:
">Howells Solutions Limited is a leading housing association seeking a talented Customer Service Manager to join our team based near Twickenham.
">This is a full-time, permanent role that offers a unique opportunity to develop your career in the Social Housing sector.
">As the Customer Service Manager, you will be responsible for overseeing the full customer service function for the Repairs & Maintenance provision, including planning / scheduling, customer care, and complaint handling.
">Key Responsibilities:
">- ">
- Develop and implement effective customer service strategies to drive best practice and improve customer satisfaction.">
- Manage a team of Call Handlers / Repairs Planners to ensure customers receive exceptional customer service.">
- Collaborate with colleagues to achieve business objectives and deliver exceptional results.">
Requirements:
">- ">
- 5+ years' experience in customer-facing roles, preferably in social housing repairs and maintenance.">
- Proven track record of driving customer service excellence and improving customer satisfaction.">
- Strong leadership and management skills, with the ability to motivate and inspire teams.">
- Advanced IT Skills including planning software and ability to work collaboratively with colleagues.">
Salary: £48,000 - £54,000 per annum (dependent on experience)
">Working Hours: 37 hours per week, Monday to Friday