Customer Liaison Service Desk Representative
2 weeks ago
About the Role
As a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services.
Your Key Responsibilities
- Manage customer communications, managing their needs and requirements.
- Track information, produce daily reports, connect with Technical SME's (Subject matter experts), connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.
Key Skills and Qualifications
- Customer service skills and experience.
- Polite telephone manner and a positive attitude towards customer focus and care.
- Problem solving and complaint handling.
- Working Knowledge of SAP.
- IT literate.
Benefits of Working at Belcan
You will be part of an experienced team who will provide guidance and on-site support 5 days a week. As a Belcan Employee, you will be entitled to all Belcan's Benefits, including pension, life assurance, food and drink discounts, and our salary sacrifice scheme's.
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Customer Liaison Service Desk Representative
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the Role:As a Customer Service Liaison at Belcan Technical Recruiting (UK) Ltd, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site...
-
Customer Liaison Service Desk Representative
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the Role:As a Customer Service Liaison at Belcan Technical Recruiting (UK) Ltd, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site...
-
Customer Liaison Service Desk Representative
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Full timeAbout the RoleAs a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services.Your Key...
-
Customer Liaison Service Desk Representative
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Full timeAbout the RoleAs a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious and renowned scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services.Your Key...
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeJob DescriptionCustomer Service Liaison RoleWe are seeking a skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd. As a Customer Service Liaison, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Liaison will be the primary point of contact for...
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeJob DescriptionCustomer Service Liaison RoleWe are seeking a skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd. As a Customer Service Liaison, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThe Customer Service Liaison will be the primary point of contact for...
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Customer Service Liaison
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Macclesfield, Cheshire East, United Kingdom Belcan Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at Belcan. As a key member of our on-site team, you will be responsible for providing exceptional customer service and ensuring seamless collaboration between our customers and frontline FM services.Key ResponsibilitiesManage customer communications, including incoming...
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Customer Liaison Service Desk Representative
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd.Key Responsibilities:Provide exceptional customer service to clients and stakeholdersAct as a liaison between customers and internal teams to resolve issues and concernsDevelop and maintain strong relationships with customers to...
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Customer Service Liaison
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Macclesfield, Cheshire East, United Kingdom Belcan Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at Belcan. As a key member of our on-site team, you will be responsible for providing exceptional customer service and ensuring seamless communication between our customers and frontline FM services.Key ResponsibilitiesManage customer communications, including handling...
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the RoleWe are seeking a skilled Customer Service Liaison to join our on-site team at a prestigious scientific and pharmaceutical company based in the UK.Key ResponsibilitiesProvide exceptional customer service and support to clientsAct as a liaison between clients and internal teams to resolve issues and improve customer experienceCollaborate with...
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the RoleWe are seeking a skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd.As a Customer Service Liaison, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide...
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Customer Service Liaison Representative
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the RoleWe are seeking a skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd.As a Customer Service Liaison, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerProvide...
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the Role:We are seeking a highly skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd. As a key member of our on-site team, you will be responsible for providing exceptional customer service to our clients in the scientific and pharmaceutical industry.Key Responsibilities:Provide timely and effective customer...
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Customer Service Liaison Representative
2 weeks ago
Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the Role:We are seeking a highly skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd. As a key member of our on-site team, you will be responsible for providing exceptional customer service to our clients in the scientific and pharmaceutical industry.Key Responsibilities:Provide timely and effective customer...
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Customer Service Liaison Specialist
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Macclesfield, Cheshire East, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Service Liaison to join our team at Belcan Technical Recruiting (UK) Ltd. As a key member of our on-site team, you will be responsible for providing exceptional customer service and ensuring seamless collaboration between our customers and frontline services.Key ResponsibilitiesManage customer...