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Apprenticeship Quality Assurance Specialist
1 month ago
Learndirect Limited is seeking a dedicated Quality Assurance Officer to support our commitment to high-quality customer journeys and compliance adherence.
As a key member of our team, you will play a crucial role in monitoring and scoring customer journeys against internal and external frameworks, ensuring compliance with regulatory requirements.
You will work closely with our fast-paced sales team, developing key relationships with senior stakeholders to inform operations and strategy.
Key Responsibilities:
- Monitor customer journeys, focusing on the onboarding and sales process.
- Score customer journeys against our quality framework.
- Provide actionable feedback to the business on quality scoring outcomes.
- Produce regular reports on quality performance, highlighting trends and areas for improvement.
- Stay up-to-date with regulatory requirements, ensuring compliance through our quality framework and risk matrix.
Requirements:
- Understanding of FCA regulatory frameworks or equivalent quality assurance monitoring.
- Strong IT and MS Office skills.
- 2 years' experience in quality assurance monitoring, preferably in an FCA-regulated environment.
- Knowledge of Treating Customers Fairly and Consumer Duty frameworks.
- Demonstrable experience in trend reporting and data analysis.
Benefits:
- Opportunity to complete a funded course of your choice after probation.
- Generous holiday allowance and bank holidays.
- £50 Amazon voucher for your birthday.
- Company pension scheme and refer-a-friend scheme.
- Staff social events and a positive, inclusive work environment.
Learndirect Limited is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and passion for empowering people to reach their potential.