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Audio Systems Specialist

1 month ago

High Wycombe, Buckinghamshire, United Kingdom The Focusrite Group Full time

The Focusrite Group


We are committed to providing opportunities for everyone and anyone to enjoy creating music.


This exciting opportunity is available at our High Wycombe location, offering a salary of £23,500 per annum.


Job Overview:



  • As an Audio Systems Specialist, you will be responsible for maintaining the high level of customer service we provide.
  • You will work as part of a global cross-functional team answering pre and post sales customer enquiries by phone, email and live chat, and working proactively to reduce the number of customer enquiries.

About the Role:


Key responsibilities include acting as a focal point for pre/post sales and technical enquiries via phone, email and live chat relating to the Focusrite and Novation product lines.



  • Recreate end-user setups to replicate issues reported in the field and submit bug reports to the development team.
  • Represent the Technical Support team and our customer base during the development phase of exciting new products.

Requirements:



  • A strong understanding of audio interfaces, MIDI control, home/studio recording setups and music production.
  • Experience with Mac OS and Windows systems.
  • DAW knowledge (e.g. Pro-Tools, Logic, Cubase).
  • A polite, patient and helpful phone manner.
  • Experience dealing with customers.

About Us:


We believe that doing a 12-month placement at Focusrite is like becoming one of the family. We're focused on providing equal opportunities for everyone and anyone to enjoy creating music.


Our mission is to remove barriers to creativity. As an equal opportunity employer, we encourage people to apply regardless of religion, ethnic background, nationality, sexual orientation or gender identity.