Customer Service Liaison

2 weeks ago


Manchester, United Kingdom Winsearch Full time

Key Responsibilities:



  • Support customers in their after-care journey to ensure customer satisfaction
  • Provide professional first-line advice, guidance, and support to customers on various products
  • Handle customer interactions in a prompt, friendly, and professional manner
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Understand customer requirements and process orders as needed
  • Advising customers on the best services available and responding to customer requirements, resolving queries and complaints
  • Capture, maintain, and ensure the quality of customer data
  • Contribute to the overall performance of the team and deliver individual and team targets

Requirements:



  • Bilingual in Polish and English with excellent verbal and written skills in both languages
  • IT literate with a passion for delivering first-class customer service
  • Personable and quick thinking with excellent communication skills at all levels
  • Self-motivated, driven, and flexible with excellent attendance and punctuality
  • GCSE (or equivalent) in Maths and English, grade C and above desirable

Winsearch UK is working with a Food manufacturing business to appoint a Customer Service Advisor on a permanent, full-time basis. As a Customer Service Advisor, you will play a vital role in supporting customers and ensuring their satisfaction.


Winsearch acts as an employment agency for permanent staff. We recruit for roles based in various industries, including Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services.


We hire people from diverse backgrounds, each bringing unique talent, expertise, and perspectives. If you want to help us grow and take our ethos to our clients, we look forward to collaborating with you.


The EU Settlement Scheme is in place for EU, EEA, or Swiss citizens living in the UK post-Brexit. If you have not yet applied and believe you qualify, the Home Office will consider late applications.


For further information, please see https://.




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