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Junior Service Desk Analyst
2 months ago
We are seeking a Junior Service Desk Analyst to join our dynamic team at Tate. As the initial point of contact for clients, you will play a crucial role in providing first-class technical support and ensuring smooth operations.
Key Responsibilities- Provide exceptional technical and customer service to users of our software.
- Answer support phone lines and troubleshoot issues.
- Escalate tickets to appropriate teams when necessary.
- Monitor and manage the unassigned queue.
- Maintain clear and detailed notes on tickets for smooth handovers.
- Respond to tickets professionally, adhering to Service Level Agreements.
- Create and modify documentation for internal and external use.
- Collect data for reporting purposes.
- Log support requests, research, and solve problems.
- Ability to prioritise and multitask.
- Strong teamwork and independent working skills.
- Keen attention to detail and enthusiasm for learning.
- Excellent communication skills, both verbal and written.
- Strong organisational skills.
- Familiarity with Microsoft Office suite and operating systems.
- An interest in IT/technology.
- Innovative Culture: Be part of a team that thrives on creativity and continuous improvement.
- Collaborative Environment: Work in a friendly, motivated, and team-oriented culture.
- Professional Growth: Opportunities for career progression and personal development.
- Inclusive Workplace: We value diversity and inclusion, ensuring everyone feels able to participate and achieve their potential.
- Supportive Management: Our managers build trust through transparency, inspire and motivate team members, and encourage innovation and growth.
- Versatile: Adaptable and resourceful, going above and beyond to stay resilient.
- Innovative: Driven by creativity and a forward-thinking approach.
- Brilliant: Delivering exceptional service and product excellence.
- Engaging: Emphasising empathy, mutual respect, and a positive work environment.
We are committed to promoting equal opportunities and ensuring that every candidate has the best experience with us. If you have any accessibility requirements, please let us know and we will do our best to accommodate you.
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