Patient Support Advisor
4 days ago
We are a dynamic and supportive team at Practice Plus Group, passionate about delivering excellent healthcare services to our patients. As a Healthcare Navigator, you will play a vital role in ensuring that patients receive the best possible care and support.
Key ResponsibilitiesIn this role, you will be responsible for:
- Managing calls from patients and healthcare professionals with urgent and non-urgent healthcare needs
- Directing patients to the most suitable service based on their specific needs, using our Pathways System
- Capturing patient information using our comprehensive computer systems
- Communicating effectively with colleagues and callers, tailoring your approach to each individual's knowledge level and requirements
As a valued member of our team, you can expect:
- A competitive salary of £12.11 per hour during daytime hours (07:00-23:00), with enhanced rates of £15.05 per hour for night shifts (23:00-07:00) and £15.58 per hour for weekend shifts (18:00 Friday-07:00 Monday)
- 25 days' annual leave, increasing to 28 days with service, plus bank holidays
- Great job security, flexibility over hours, and full support for career progression into coaching, training, and management roles
- Practice Plus Group benefits, including a company pension scheme, life assurance, cycle-to-work scheme, retail discounts, and an employee assistance program for you and your family
To succeed in this role, you will need:
- GCSE/Functional Skills English and Maths at Grade C (or equivalent) or above
- A genuine passion for helping others, with the ability to learn new skills and thrive in a fun, friendly, well-supported team
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