Customer Operations Ambassador
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Customer Operations Ambassador to join our team at Vanquis Banking Group. As a key member of our customer operations team, you will play a vital role in delivering exceptional customer experiences and outcomes through our products and services.
Key Responsibilities
- Act as a primary case specialist for all product onboarding journeys, referrals, and queries.
- Deliver exceptional customer experience and great customer outcomes.
- Take ownership for and handle complex customer queries to resolution.
- Make fair decisions that lie outside of current processes to achieve the right outcome for each customer.
- Liaise between key contacts to resolve onboarding concerns, including external processing teams, introducers, and internal teams.
- Understand customer needs through identifying vulnerabilities and accommodating additional support requirements.
- Identify suspicious patterns or trends in onboarding activity or data, resolving, declining, or pursuing further where required.
- Perform a wide range of technical administrative processes across all product onboarding journeys.
Requirements
- Experienced in different communication methods, including written and verbal, with a wide range of customers.
- Experienced in analyzing data and interpreting facts and figures to make informed decisions.
- Experienced in managing and maintaining professional working relationships, both internally and externally.
- Good commercial acumen.
- Excellent attention to detail and ability to follow processes.
- Ability to create and maintain accurate, accessible, and organized documentation.
- Experience working in a sales and/or telephone-based role.
- Experience of working within a regulated industry is desirable.
What We Offer
- Competitive salaries and benefits.
- A range of training and development opportunities to help you maximize your potential.
- A supportive and engaging work environment.
- The opportunity to work with a leading specialist bank and make a real difference in people's lives.
Equal Opportunity Statement
We are an equal opportunities employer and welcome applications from all qualified candidates. We believe in creating a diverse and inclusive work environment where everyone can thrive and reach their full potential.
-
Customer Operations Ambassador
3 weeks ago
Bradford, Bradford, United Kingdom Vanquis Bank Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Operations Acquiring Ambassador to join our team at Vanquis Banking Group. As a key member of our customer operations team, you will play a vital role in delivering exceptional customer experiences and outcomes through our products and services.Key ResponsibilitiesAct as a primary case...
-
Customer Service Ambassador
4 days ago
Bradford, Bradford, United Kingdom SkillsHouse Bradford Full timeJob SummaryWe are seeking a skilled Customer Service Ambassador to join our team at SkillsHouse Bradford. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional customer experiences and upholding our commitment to outstanding service.Main ResponsibilitiesGreet customers warmly and engage with them in a courteous...
-
Customer Support Ambassador
3 weeks ago
Bradford, Bradford, United Kingdom Vanquis Bank Full timeCustomer Support Ambassador - Satisfactory Quality ComplaintsWe are seeking a skilled Customer Support Ambassador to join our team. As a key member of our customer support team, you will be responsible for resolving complex customer complaints and ensuring a high level of customer satisfaction.Key Responsibilities:Investigate and resolve customer complaints...
-
Customer Support Ambassador
3 weeks ago
Bradford, Bradford, United Kingdom Vanquis Bank Full timeJob Summary:We are seeking a skilled Customer Support Ambassador to join our team. As a Customer Support Ambassador, you will be responsible for resolving complex customer complaints related to vehicle quality.Key Responsibilities:Investigate and resolve customer complaints in a fair and timely manner.Communicate effectively with customers, brokers, and...
-
Customer Support Ambassador
3 weeks ago
Bradford, Bradford, United Kingdom Vanquis Bank Full timeJob Summary:We are seeking a highly skilled Customer Support Ambassador to join our team. As a key member of our customer support team, you will be responsible for resolving complex customer complaints and ensuring fair outcomes for our customers.Key Responsibilities:Investigate and resolve complex customer complaints related to vehicle quality.Communicate...
-
Digital Ambassador for A. Kahn Design Ltd
2 weeks ago
Bradford, Bradford, United Kingdom A. Kahn Design Ltd Full timeAbout this role:We are seeking a skilled Digital Ambassador to join our team at A. Kahn Design Ltd. As a Digital Ambassador, you will be responsible for managing and enhancing our digital presence across various platforms.This is an exciting opportunity to shape and execute our social media strategy, working closely with our team to elevate our online...
-
Customer Service Ambassador
3 weeks ago
Bradford, Bradford, United Kingdom Gather & Gather Full timeFront of House Assistant Opportunity We are seeking a skilled Front of House Assistant to join our team at Gather & Gather. As a Front of House Assistant, you will be responsible for providing exceptional customer service, maintaining high standards of hygiene, and preparing food to a high quality. Key Responsibilities:Deliver outstanding customer...
-
Customer Operations Analyst
1 week ago
Bradford, Bradford, United Kingdom Vanquis Bank Full timeJob Overview:We are seeking a skilled Customer Operations Analyst to join our team. As a key member of our Customer Operations division, you will be responsible for providing analytical, technical, and strategic support across all teams within Customer Operations.Key Responsibilities:Provide management with analytical insight, performance reporting,...
-
Hygiene Operations Lead
5 days ago
Bradford, Bradford, United Kingdom Speedibake Full timeAbout the RoleWe are seeking an experienced Hygiene Operations Lead to join our team at Speedibake, a leading bakery and part of the Associated British Foods plc group.As a key member of our team, you will be responsible for facilitating and coaching team performance, ensuring high levels of targeted hygiene performance, and implementing a culture of...
-
Customer Service Advocate
2 weeks ago
Bradford, Bradford, United Kingdom Clydesdale Bank plc Full timeWe are seeking a Customer Service Advocate to join our team. As a key member of our customer-facing team, you will be responsible for delivering a heartfelt service to our customers daily.As a Customer Service Advocate, you will be the face and voice of Virgin Money, welcoming our lovely customers to the Store and helping them use digital services. You will...
-
Customer Service Representative
1 week ago
Bradford, Bradford, United Kingdom Clydesdale Bank plc Full timeCustomer Consultant RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing guidance on our digital services.Key Responsibilities:Welcoming customers to the Store and providing a...
-
Customer Service Representative
4 weeks ago
Bradford, Bradford, United Kingdom Kings Security Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Administrator to join our team at Kings Security. As a key member of our support team, you will be responsible for providing exceptional customer service to internal and external stakeholders, ensuring prompt and accurate processing of customer requests, and delivering excellent...
-
Customer Service Coordinator
3 weeks ago
Bradford, Bradford, United Kingdom Kings Security Full timeKey ResponsibilitiesAs a Customer Service Administrator at Kings Security, you will be responsible for providing timely and efficient customer support to internal and external stakeholders. Your key responsibilities will include:Processing customer requests in a prompt and accurate manner, whether received by telephone, written correspondence, or...
-
Customer Delivery Operative
2 weeks ago
Bradford, Bradford, United Kingdom Tesco Full timeAbout the RoleOur Customer Delivery Driver is a key role at Tesco, where you'll be responsible for delivering excellent customer service and ensuring that our customers receive their shopping in a timely and efficient manner.Key Responsibilities: Deliver customer shopping trips in a safe and efficient manner. Ensure that the van and trays are clean and...
-
Experienced HGV Jetting Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Driver Provider UK Full timeJob DescriptionOverview of RoleWe are seeking an experienced HGV Jetting Operator to join our team at Driver Provider UK. As an ambassador for our client, you will be responsible for operational tasks for our clients/contracts, with a focus on jetting, interceptors, and wet well cleaning tasks.Key Responsibilities:Jetting and cleaning tasksConfined Space...
-
Experienced HGV Jetting Specialist
3 weeks ago
Bradford, Bradford, United Kingdom Driver Provider UK Full timeJob OverviewAs a seasoned HGV Jetting Operator, you will serve as an ambassador for our client, driving operational excellence across our clients' contracts. Your key responsibilities will include:• Jetting and Interceptor Cleaning tasks• Confined Space work, ensuring safety and efficiency• Supporting operational performance and ensuring contract...
-
Customer Service Representative
3 weeks ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will be able to engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the...
-
Customer Service Representative
3 weeks ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £25,000 - £35,000We're looking for talented individuals to join our team as Customer Service Representatives at beBee Professionals in Bradford. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all...
-
Customer Service Representative
2 weeks ago
Bradford, Bradford, United Kingdom SkillsHouse Bradford Full timeJob Summary: We are seeking a highly motivated and enthusiastic Customer Care Assistant to join our team at SkillsHouse Bradford. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional service experiences for our customers. Your primary objective will be to uphold our commitment to delivering outstanding service...
-
Customer Service Specialist
2 months ago
Bradford, Bradford, United Kingdom beBee Professionals Full time £20,000 - £25,000Be Part of Our Dynamic Retail Team!We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bradford, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet and assist...