Customer Operations Ambassador

4 weeks ago


Bradford, Bradford, United Kingdom Vanquis Bank Full time

About the Role

We are seeking a highly skilled and experienced Customer Operations Ambassador to join our team at Vanquis Banking Group. As a key member of our customer operations team, you will play a vital role in delivering exceptional customer experiences and outcomes through our products and services.

Key Responsibilities

  • Act as a primary case specialist for all product onboarding journeys, referrals, and queries.
  • Deliver exceptional customer experience and great customer outcomes.
  • Take ownership for and handle complex customer queries to resolution.
  • Make fair decisions that lie outside of current processes to achieve the right outcome for each customer.
  • Liaise between key contacts to resolve onboarding concerns, including external processing teams, introducers, and internal teams.
  • Understand customer needs through identifying vulnerabilities and accommodating additional support requirements.
  • Identify suspicious patterns or trends in onboarding activity or data, resolving, declining, or pursuing further where required.
  • Perform a wide range of technical administrative processes across all product onboarding journeys.

Requirements

  • Experienced in different communication methods, including written and verbal, with a wide range of customers.
  • Experienced in analyzing data and interpreting facts and figures to make informed decisions.
  • Experienced in managing and maintaining professional working relationships, both internally and externally.
  • Good commercial acumen.
  • Excellent attention to detail and ability to follow processes.
  • Ability to create and maintain accurate, accessible, and organized documentation.
  • Experience working in a sales and/or telephone-based role.
  • Experience of working within a regulated industry is desirable.

What We Offer

  • Competitive salaries and benefits.
  • A range of training and development opportunities to help you maximize your potential.
  • A supportive and engaging work environment.
  • The opportunity to work with a leading specialist bank and make a real difference in people's lives.

Equal Opportunity Statement

We are an equal opportunities employer and welcome applications from all qualified candidates. We believe in creating a diverse and inclusive work environment where everyone can thrive and reach their full potential.



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