Customer Service Advocate

3 days ago


Bradford, Bradford, United Kingdom Clydesdale Bank plc Full time

We are seeking a Customer Service Advocate to join our team. As a key member of our customer-facing team, you will be responsible for delivering a heartfelt service to our customers daily.

As a Customer Service Advocate, you will be the face and voice of Virgin Money, welcoming our lovely customers to the Store and helping them use digital services. You will be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in store and in the local community.

We are looking for someone with a genuine passion for helping others both face to face and over the phone. You will be an excellent communicator with a natural ability to engage and build rapport with lots of different personalities.

You will work closely with our Stores and Digital Experience Centre team to ensure that customers always have the right person to speak to when they need expert advice either in person or by telephone.

Key responsibilities include welcoming customers, helping them use digital services, resolving any queries they may have with their banking, and having great conversations to understand customer needs and desires.

We offer a range of benefits, including a generous holiday entitlement, flexible working, and the opportunity to work with a dynamic and innovative team.

If you have a passion for delivering excellent customer service and are looking for a new challenge, we would love to hear from you.



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