Customer Service Engineer

3 weeks ago

Nottingham, Nottingham, United Kingdom Thegradcafe Full time
Job Summary

We are seeking a skilled Customer Service Engineer to join our team at Finning (UK) Ltd. As a Field Service Engineer, you will be responsible for responding to customer field repair and service requests, diagnosing and providing comprehensive details about the nature of the problem to the customer and Finning.

You will work within Finning's industry-leading field service department, utilizing the most up-to-date dealer software and repair techniques to resolve any mechanical or electrical issues in a safe, timely, and cost-effective manner.

Key Responsibilities:

  • Provide an estimate of arrival time at customer's site in response to service request
  • Identify parts required to carry out the repair and requisition any parts
  • Undertake repair and service work on the machine to the agreed work plan

Requirements:

  • Knowledge in the use of field-based diagnosis tools and equipment essential
  • Heavy Earth Moving equipment operating knowledge
  • LDV driving licence
  • Apprentice trained engineer / Formally trained (NVQ Level 3 preferred)

We offer a competitive package including 25 days holiday, company pension scheme, healthcare, company share scheme, and various flexible benefits.

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