IT Service Management Leader

1 month ago


Bristol, Bristol, United Kingdom ENGINEERINGUK Full time
Job Overview
An exciting opportunity has arisen for an experienced IT Service Lead to join our Group Digital & IT team in Bristol. This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time.

Key Responsibilities:
• Troubleshoot and incident triage and resolution acceleration - providing agile Business input in the resolution chain.
• Ensure quality deployment by co-ordinating business engagement in testing real use cases.
• Provide advice to the business regarding the improvement of performance and/or productivity of systems.
• Where there is no Senior Service Manager act as the point of escalation for all critical service issues.
• Provide valuable input (context and data) for building business cases to address root cause of issue on the shop floor.

Requirements:
• Demonstrable experience in an IT operational or service delivery role.
• Good hands-on IT skills. ITIL Foundation qualification (or working towards) would be preferred or similar qualification in Service Management.
• Working with-in SFIA 9 Level 3 framework.
• Strong relationship management including communication skills.
• Experience in problem solving & understanding of the broader business context.
• Exposure to shop floor and manufacturing environment & processes, would be beneficial, but not essential.

About the Role
This is a full-time position with a competitive salary of around £60,000 per annum, plus benefits including bonus, employee support assistance and employee discounts. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement.

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