Service Quality Leader

2 days ago


Bristol, Bristol, United Kingdom Vocative Consulting Full time
Job Description

Vocative Consulting is seeking a Service Quality Leader to join our team. The successful candidate will be responsible for leading the problem and knowledge management function within our IT Department.

Main Responsibilities:
  1. Establish Problem Management Processes
  2. Lead Team of Knowledge Professionals
  3. Develop and Deliver Training Programs
  4. Collaborate with Colleagues
  5. Define and Monitor Key Performance Indicators
  6. Develop and Deliver Comprehensive Training Programs
  7. Implement and Review Strategy
Requirements

The ideal candidate will have significant experience in ITIL Problem Management within an ITIL focused support environment. They will also have a proven track record of success in IT roles within a large organisation with extensive operational scope.

A higher level certification in ITIL or related disciplines is highly desirable.

We estimate the salary for this role to be around £52,000 per annum.



  • Bristol, Bristol, United Kingdom Government Digital Service Full time

    About the RoleWe are seeking a Digital Transformation Leader to join our team at the Government Digital Service. As a key member of our organisation, you will be responsible for leading the programme and portfolio function for App and AI at a critical time. Our ambitious new strategy requires someone with your expertise to oversee efforts to scale our...


  • Bristol, Bristol, United Kingdom Government Digital Service Full time

    The Government Digital Service (GDS) aims to enhance the user experience of government services. We are seeking a seasoned Digital Product Leader to drive the development and growth of our digital products.This is an exceptional opportunity for an experienced professional to shape our product strategy, lead high-performing teams, and collaborate with...


  • Bristol, Bristol, United Kingdom Service Care Solutions Full time

    Service Care Solutions, a leading provider of property operations solutions, is seeking an experienced Senior Operations Leader to join their team in Bristol.Job Overview:This full-time, permanent role offers a competitive salary of £90,000 per year and hybrid working arrangements. As a key member of the Property Operations Team, you will be responsible for...


  • Bristol, Bristol, United Kingdom Sja's West Full time

    Sja's West is committed to providing the best experience to our volunteer crew members. We are seeking a dedicated and experienced individual to join our team as a Leader in Ambulance Services, with a competitive salary of £48,000 - £58,000 per annum, depending on your experience.In this role, you will be responsible for leading a team of mentors and...


  • Bristol, Bristol, United Kingdom SCR Recruitment Services Full time

    Job Title: Residential Service LeaderJob Description:We are seeking a highly motivated and experienced Registered Manager to lead our residential service in the Bristol area. As a Residential Service Leader, you will be responsible for providing residential care and support to adults with Learning Disabilities, Autism, and Physical Disabilities.Key...


  • Bristol, Bristol, United Kingdom Stantec Full time

    Stantec is seeking an experienced leader to drive growth in our transitional and coastal water quality modelling team. This leadership role will oversee the delivery of technical projects, building on existing opportunities in the UK and overseas.This unique career opportunity offers a chance to support continued growth in our service offering and client...


  • Bristol, Bristol, United Kingdom Graphic Packaging International, LLC Full time

    Job Description:At Graphic Packaging International, LLC, we are seeking an experienced Transformation and Quality Leader to join our team. In this role, you will be responsible for leading our efforts in driving business improvement opportunities across our location. You will create a consistent approach to quality, cost, delivery, efficiency, and continuous...


  • Bristol, Bristol, United Kingdom Elim Housing Association Careers Full time

    Elim Housing Association Careers is committed to providing high-quality, inclusive, and values-driven services to people who have experienced homelessness. As our new Leader in Homelessness Services, you will be at the forefront of this mission, leading our supported housing teams to deliver exceptional results.This is a fantastic opportunity for a seasoned...


  • Bristol, Bristol, United Kingdom C&C Group Plc Full time

    C&C Group plc is a leading premium drinks company with a unique portfolio of beer and cider brands in its home markets and across the globe. We're probably best known for our iconic brands like Bulmers, Magners, and Tennent's.Job OverviewWe are seeking an experienced IT Service Design and Transition Leader to join our team. This is a new role within our...


  • Bristol, Bristol, United Kingdom Geoquip Marine Full time

    We are seeking an experienced QHSE professional to join our team at Geoquip Marine, a leading geotechnical site investigation company dedicated to the renewable energy sector.About Us:Geoquip Marine is a pioneer in providing safe and reliable geotechnical investigations globally. We have expertise in offshore and onshore facilities and are recognised for our...


  • Bristol, Bristol, United Kingdom Barchester Healthcare Full time

    As a Home Manager at Barchester Healthcare, you will play a pivotal role in shaping the lives of our residents by providing exceptional care services. We are seeking an ambitious and compassionate leader who can drive results and make a real difference.Key ResponsibilitiesThis position involves:Developing and implementing strategies to improve care quality...


  • Bristol, Bristol, United Kingdom Michael Page Full time

    A successful accountancy practice based in Bristol is searching for a Personal Tax Services Leader to join their team.This role involves managing a wide-ranging portfolio of personal tax cases, overseeing the delivery of quality compliance services, and advising on tax planning project work.You will advise on wide-ranging tax planning project work as you...


  • Bristol, Bristol, United Kingdom Fawkes and Reece Full time

    Fawkes and Reece is a market leader in sustainable company travel, and we are now seeking a Building Services Senior Leader to join our team. The successful candidate will lead MEP operational support and contribute to project delivery success.Key Responsibilities:Provide technical support to Design Teams.Lead peer review of MEP packages during handover from...


  • Bristol, Bristol, United Kingdom Service Care Solutions Ltd Full time

    We are seeking an experienced Service Director to join our Property Operations Team in Bristol.This is a full-time, permanent role offering hybrid working and a salary of £90,000 per year.Job Description:Lead responsive property operations, including repairs and maintenance, facilities management, and planned investment services.Oversee property health and...


  • Bristol, Bristol, United Kingdom Lloyds Bank plc Full time

    Job Description SummaryThis is an exciting opportunity for a Digital Servicing Leader to join our Channels team and be responsible for shaping the digitisation plans, harnessing data to personalise multi-channel client interactions and developing a leading customer engagement strategy.The ideal candidate will have leadership experience and a strong...

  • Team Leader

    3 weeks ago


    Bristol, Bristol, United Kingdom KM Recruitment Full time

    About the RoleThis is an exciting opportunity for a talented individual to join KM Recruitment as a Team Leader - Quality Assurance and Improvement. As a key member of our team, you will play a vital role in developing and implementing innovative Functional Skills Curriculum.Your primary responsibility will be to lead quality assurance and improvement...


  • Bristol, Bristol, United Kingdom Headway Adolescent Resources Ltd Full time

    Deputy Manager - Residential HomeSalary: Up to £35,213.36 per annum (including sleep-in shifts)Job Summary:Manage and lead a team of staff to provide high-quality childcareEnsure the needs of young people in our care are met and provide a positive and safe living experienceWork closely with the Children's Home Manager to ensure the smooth operation of the...


  • Bristol, Bristol, United Kingdom ERIKS Transportation GmbH Full time

    Customer Service Excellence Leader: Driving Growth and Success at ERIKSWe are seeking a highly motivated Customer Service Excellence Leader to join our team in Sales and Service Management. As a key member of our Sales office, you will be responsible for leading the service centre team to achieve sales and margin targets, growing the existing customer base,...


  • Bristol, Bristol, United Kingdom Peaple Talent Full time

    Job Title: Service Desk Team LeaderA highly skilled and experienced leader is required to lead a team of 1st and 2nd Line Service Desk Analysts, ensuring outstanding IT support services for Peaple Talent's diverse customer base.The successful candidate will act as a mentor, coach, and leader, supporting team members' development and progression. Strong...


  • Bristol, Bristol, United Kingdom Inductosense Full time

    Job OverviewWe are seeking a highly experienced QHSE Manager to join our team and drive quality excellence, continuous improvement, and safety.The successful candidate will have a strong background in quality assurance, regulatory affairs, and process improvement.Key Responsibilities:Lead the development and implementation of quality assurance...