Head of Digital and Data Service

1 month ago


Exeter, Devon, United Kingdom Exeter City Council Full time
Job Title: Head of Service - Digital & Data

Job Summary:

The Head of Service - Digital & Data will lead the management, development, and performance of the Digital & Data service, ensuring the delivery of the Council's corporate ambitions and priorities. This role will provide strategic and operational support to the Digital & Data service, working closely with the Operational Management Board, senior management, and external partners.

Main Responsibilities:

  1. Develop and implement a digital and data strategy that aligns with the Council's corporate objectives.
  2. Lead the management and development of the Digital & Data service, including data governance, systems, performance framework, and business intelligence.
  3. Work with the ICT Provider, Strata, to oversee ICT budgets, allocate and prioritize ICT resources, and deliver the Council's digital customer strategy.
  4. Design, implement, and develop the Council's digital and data approach, supporting architecture, programs, and training for staff and members.
  5. Develop a Performance Management Framework to monitor progress against objectives and inform decision-making.
  6. Take ownership of business intelligence, engaging with key stakeholders and Directorates to create a culture that embeds the use of business intelligence to improve programs and services.
  7. Provide expert advice on the Council's data strategy, positioning the Council as a sector leader in the use of technology.
  8. Lead the continuous improvement of digital platforms, ensuring alignment with the Digital Customer approach.
  9. Develop the professional development of employees within the Digital & Data service, creating a pathway for future leaders and qualified members of staff.
  10. Champion collaboration across the City Council, driving innovation and organizational change to deliver customer-centric services.

About the Role:

This is an exciting opportunity to lead the Digital & Data service at Exeter City Council, working closely with the Operational Management Board, senior management, and external partners. The successful candidate will have a strong track record of leading digital and data transformation, with experience in developing and implementing digital and data strategies, managing and developing digital and data services, and working with external partners.

What We Offer:

Exeter City Council offers a competitive salary, excellent benefits, and a supportive working environment. The successful candidate will have the opportunity to work with a talented team, driving innovation and organizational change to deliver customer-centric services.


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