Technical Operations Manager
3 weeks ago
Estimated Salary: £50,000 - £65,000 per annum
We are seeking an experienced Technical Operations Manager to join our technical department at SmartPro. This role involves managing departmental operations and participating in a range of responsibilities within the department.
The department operates under ISO 9001 standards, prioritising zero defects, customer satisfaction, and continuous improvement. As a Technical Operations Manager, you will work closely with both customers and manufacturing teams, providing essential support and fostering strong customer relationships to ensure product quality and satisfaction.
Key Responsibilities:
- Oversee customer-specific queries, ensuring timely resolution.
- Lead new business enquiries through a structured system.
- Analyse and interpret technical information to address in-house requirements.
- Collaborate with team members to design, develop, and test technical solutions.
- Report on project status and contribute to strategic objectives.
Objectives:
- Implement technical solutions to meet business and customer needs.
- Identify issues and propose solutions to improve processes.
- Enhance business processes through automation and innovation.
- Contribute to strategic objectives and report on project status.
Benefits:
- Free on-site parking.
- 41⁄2-day work week.
- Corporate workwear.
- Social opportunities.
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