Technical Solutions Engineer

2 days ago


Swansea, City and County of Swansea, United Kingdom SmartPro Full time
Job Title

Technical Solutions Engineer

Estimated Salary: £45,000 - £55,000 per annum

Job Overview

At SmartPro, we are seeking a highly skilled and proactive Technical Solutions Engineer to join our technical department. This role involves supporting experienced engineers to ensure smooth departmental operations and actively participating in a range of responsibilities within the department.

The technical department operates under ISO 9001 standards, prioritising zero defects, customer satisfaction, and continuous improvement. The Technical Solutions Engineer will work closely with both customers and manufacturing teams, providing essential support and fostering strong customer relationships to ensure product quality and satisfaction.

Key Responsibilities
  • Act as the primary technical contact for customer-specific queries, managing enquiries and ensuring timely resolution of customer concerns.
  • Lead new business enquiries through a structured system, including feasibility assessment, quotation, and sample submission.
  • Analyse and interpret technical information to generate and address in-house requirements.
  • Collaborate with team members to design, develop, and test technical solutions aligned with business requirements.
  • Maintain regular reporting to management on project status, activities, and accomplishments.


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