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Graduate IT Professional
2 months ago
Glasgow Prestwick Airport is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a Graduate IT Professional, you will play a key role in ensuring the efficient operation and development of all hosted IT/electronic systems and associated infrastructure at Glasgow Prestwick Airport.
Key Responsibilities- Provide 1st, 2nd, and 3rd line support to all users across the site.
- Assist with the maintenance and troubleshooting of internal network infrastructure, flight information systems, check-in and airline ticketing systems, access control systems, and other key systems/infrastructures.
- Provide ad hoc support to the IT team and external contractors to resolve IT-related issues with airport PABX, mobile telephony, CCTV systems, PA systems, emergency comms, facilities customer clearance, and IT security systems.
- Support the IT team to deliver longer-term projects relating to system installation, development, and maintenance, disaster recovery, server/maintenance replacement, and other projects as required.
- Ensure all systems are comprehensively documented and information properly archived to meet internal standards and regulatory requirements.
- Follow working procedures to ensure the provision of a consistently high-quality level of systems implementation and support.
- Maintain backup systems for all stored information with consideration to sustainability.
- Keep up to date with developments in the industry, enabling you to identify opportunities to improve and simplify current ways of working and IT processes.
- Support the wider IT team in the future development, planning, and implementation of technical systems and infrastructure across the estate.
- Provide on-call support upon completion of relevant training and development plan.
- Responsible for ownership of reported issues through to conclusion or appropriate escalation.
- Provide support to external contractors as required.
- Assist the IT team in the provision of technical services/support to a major emergency, incident, or special event.
- Provide an excellent level of service to internal and external customers and stakeholders, ensuring their needs are met and working closely with them to resolve issues in a professional and timely manner.
- Relevant qualification in Computer Science, Information Technology, or a related field.
- Additional professional certifications or training in relevant IT disciplines would be advantageous.
- Experience of working on or with Microsoft Desktop and Server Operating Systems, Microsoft Azure/Office 365, general server administration and desktop support skills, anti-virus and other protective systems, managed switches, access points, routers, and other network infrastructure.
- Experience of working on or with firewalls, cyber security, remote access, data backup applications, CCTV systems, access control systems, and telephony would be advantageous.
- Excellent oral, written, and interpersonal communications skills.
- Ability to interact with a variety of stakeholders (internal and external) across the organisation.
- Ability to multitask and prioritise workload.
- Good planning and organisational skills.
- Good troubleshooting abilities to identify and resolve complex IT issues.
- An enthusiastic and motivated self-starter.
- Ability to identify opportunities to improve and simplify current ways of working and IT processes.
- Pro-active; positive; flexibility; adaptability; professionalism; integrity; responsibility; passion; detailed and teamwork.
- Customer Service focussed.
- Ability to work at height.
- Ability to drive Airside (Red Pass Holder) upon successful completion of training and development programme.
- Opportunity to be part of a supportive and collaborative work culture that encourages innovation and personal growth.
- Free onsite parking.
- Auto-enrolled into a pension scheme (after 3 months) – enhanced upon request.
- Access to our health cash plan (after 6 months).
- Staff discounts in partnership with Dufry World Duty Free.
- Bike2Work scheme (after 6 months).
- Learning and developing within a fast-paced aviation environment.
- Being part of a dedicated and friendly team.
