Senior Bar Operations Manager

5 days ago


Guildford, Surrey, United Kingdom Collins King & Associates Limited Full time

About the Role:

A high-end gastro pub in Surrey seeks an experienced and enthusiastic Senior Bar Operations Manager to lead their bar team and deliver exceptional customer experiences. The pub is renowned for its warm atmosphere, diverse beer selection, fine wines, and quality pub fare.

Key Responsibilities:

  • Oversee all aspects of bar service, ensuring seamless operations and high standards of customer experience.
  • Lead a team of five staff on shift, promoting excellent customer service, efficiency, and cleanliness.
  • Provide training and mentorship to staff, fostering a positive work environment that encourages teamwork and growth.
  • Manage stock levels, including ordering, cellar management, and accurate stocktaking to maintain optimal inventory levels and minimize wastage.
  • Maintain health and safety standards, adhering to regulatory practices.
  • Handle customer inquiries and resolve complaints professionally and positively.
  • Contribute to developing and executing promotions, special events, and community outreach initiatives to enhance the pub's engagement with locals and visitors.

Working Pattern:

  • A 45-hour contract, with typical working days from Wednesday to Sunday.
  • One weekend off per month to ensure a balanced work-life schedule.

Qualifications:

  • Prior experience in a supervisory or management role in a bar or pub setting.
  • Excellent knowledge of beverages, including beers, wines, and cocktails.
  • Strong interpersonal skills with a customer-first attitude.
  • Ability to work well under pressure in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Flexible availability, including weekends and evenings.
  • A Personal License is desirable but not essential.

Estimated Salary: £35,000 - £40,000 per annum, depending on experience.


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