Information Technology Service Delivery Director

2 days ago


Leeds, Leeds, United Kingdom SPG Resourcing Full time
Job Title: Information Technology Service Delivery Director

We are seeking a highly skilled and experienced Information Technology Service Delivery Director to join our team at SPG Resourcing. As a key member of our organization, you will play a crucial role in delivering exceptional service management solutions to our clients.

About the Role:
The successful candidate will be responsible for leading our IT service delivery team, ensuring that all services are delivered on time, within budget, and to the highest quality standards. This includes managing service level agreements, incident and problem management, change management, and capacity planning.

Key Responsibilities:
  • Lead and manage the IT service delivery team to ensure high-quality service delivery
  • Develop and implement service level agreements (SLAs) with clients
  • Manage incident and problem management processes to minimize downtime and optimize resource utilization
  • Oversee change management processes to ensure seamless service delivery
  • Develop and maintain accurate capacity plans to meet business demands

Requirements:
To be successful in this role, you will need:
  • Proven experience in IT service management, preferably in a leadership role
  • Strong knowledge of ITIL best practices and industry-recognized frameworks
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Demonstrated ability to lead and motivate teams to achieve high-performance goals

Salary: $85,000 - $115,000 per annum, depending on experience.

Benefits:

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