Wild at Heart Concession Manager
2 days ago
Job Title: Wild at Heart Concession Manager
Location: New Covent Garden Market
Salary: £48,000 - £58,000 per annum
We are seeking an experienced concession manager to oversee the daily operations of our Wild at Heart concession within Liberty department store. As a key member of our team, you will be responsible for managing a small team of florists, ensuring exceptional customer service, and maintaining high-quality flower arrangements.
Key Responsibilities:
- Manage and oversee a small team of florists, providing guidance and support as needed
- Ensure seamless day-to-day operations, including ordering, stock management, and cash handling
- Maintain exceptional customer service standards, responding to customer queries and resolving issues promptly
- Collaborate with the floristry team to create stunning bouquet ranges, meeting specific targets and profit margins
- Liaise with suppliers to ensure timely delivery of fresh flowers and materials
Requirements:
- 5+ years' experience in retail floristry, preferably in a managerial role
- Strong leadership and communication skills, with the ability to motivate and guide a team
- Excellent problem-solving skills, with a focus on delivering results-oriented solutions
- Flexibility to work varied hours, including weekends and peak periods
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