Wild at Heart Concession Manager

2 days ago


London, Greater London, United Kingdom New Covent Garden Market Full time

Job Title: Wild at Heart Concession Manager

Location: New Covent Garden Market

Salary: £48,000 - £58,000 per annum

We are seeking an experienced concession manager to oversee the daily operations of our Wild at Heart concession within Liberty department store. As a key member of our team, you will be responsible for managing a small team of florists, ensuring exceptional customer service, and maintaining high-quality flower arrangements.

Key Responsibilities:

  • Manage and oversee a small team of florists, providing guidance and support as needed
  • Ensure seamless day-to-day operations, including ordering, stock management, and cash handling
  • Maintain exceptional customer service standards, responding to customer queries and resolving issues promptly
  • Collaborate with the floristry team to create stunning bouquet ranges, meeting specific targets and profit margins
  • Liaise with suppliers to ensure timely delivery of fresh flowers and materials

Requirements:

  • 5+ years' experience in retail floristry, preferably in a managerial role
  • Strong leadership and communication skills, with the ability to motivate and guide a team
  • Excellent problem-solving skills, with a focus on delivering results-oriented solutions
  • Flexibility to work varied hours, including weekends and peak periods

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