Strategic Business Solutions Expert
2 weeks ago
Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivering projects in a timely manner. As a Business Technical Consultant, you will support and deliver the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform.
About the PlatformThe RiskNarrative Digital Onboarding & Financial Crime platform helps businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation, and Customer Data Management.
About the TeamRiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world-beating products.
Your Responsibilities- Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Working closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
- Collaborating with customers to develop financial crime strategies and configuring the RiskNarrative platform to help customers achieve their objectives.
- Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.
- Ensuring client satisfaction with implemented solutions and conducting product training and client demonstrations.
- Demonstrated use of REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
- Able to meet deadlines to fulfill client performance guarantees and service level agreements while delivering exceptional customer service.
- Able to react well to rapidly changing requirements with a positive attitude.
- Ability to speak French or Russian is ideal, but not a must.
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