Field Service Technician

4 weeks ago

Cheltenham, Gloucestershire, United Kingdom Virgin Media O2 Full time
About the Role

We are seeking a highly motivated and customer-focused Field Service Engineer to join our team at Virgin Media O2. As a Field Service Engineer, you will be responsible for delivering exceptional customer service and technical expertise to our customers.

Key Responsibilities
  • Install and maintain our network infrastructure, ensuring high-quality service delivery to our customers.
  • Diagnose and resolve technical issues, providing timely and effective solutions to our customers.
  • Document processes and follow company standard procedures and protocols to ensure seamless service delivery.
  • Collaborate with the technical team to share information and best practices across the organization.
Requirements
  • A UK Manual driving licence with no more than 8 points.
  • An organised individual with a customer-focus, who is motivated to help others.
  • An individual who can build great relationships with customers.
  • Someone who enjoys problem solving and finding suitable solutions for customers.
What We Offer
  • A competitive salary of £29,000, £2,500+ On target earnings, plus a company van.
  • 25 days of annual leave, including your birthday.
  • A first-rate pension programme with up to 10% matching contributions.
  • The ability to buy and sell up to 5 days of leave to suit your individual needs.
  • Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance.
  • Life insurance and a healthcare plan.
  • Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave).
Next Steps

If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview.

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