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Anti Money Laundering and Fraud Investigator
2 months ago
About the Role
We are seeking a skilled Fraud and Financial Crime Investigator to join our team at Capital One (Europe) plc. As a member of our Fraud team, you will play a critical role in protecting our business from fraud losses while putting our customers at the heart of everything we do.
Key Responsibilities
- Investigate all forms of inbound and outbound cardholder contact for all areas of Fraud and Disputes, including Application Fraud, Account Takeover, and Disputes.
- Be flexible and have the ability to move between workstreams to meet service requirements.
- Protect the business from fraud losses by proactively identifying fraudulent applications and transactions, and protect victims of fraud and genuine customers.
- Interpret Mastercard and Visa chargeback scheme rules to prevent customer and department losses, negotiate with merchants and banks regarding the settlement of transaction disputes, and escalate cases to Pre Arbitration where appropriate.
- Be the point of contact for offshore vendors and other areas of the UK operation.
- Support the ongoing development of the department by identifying opportunities for streamlining and automation of processes.
- Take ownership of cases with end-to-end case management and one-call resolution.
Requirements
- Adaptable in a fast-paced, quick-changing environment.
- Expert attention to detail.
- A team player that acts with integrity and treats our customers and associates with respect.
- Demonstration of solid judgment.
- A great communicator, both verbal and written, communicating effectively to customers and third parties.
What We Offer
We offer a range of benefits, including a pension scheme, generous holiday entitlement, and private medical insurance. We also have flexible benefits available, including season-ticket loans, cycle-to-work scheme, and enhanced parental leave.
Our Culture
We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve. We welcome applications from diverse candidates and are particularly keen to hear from women, the LGBTQ+ community, and ethnic minority candidates.
Working Arrangements
During your training, you will be based in the office, with working hours from 09:00 to 17:30, Monday to Friday. Once you have completed your training, you will move onto the Fraud team shift pattern, with working hours from 09:00 to 17:00, Monday to Friday. You will also have the opportunity to work from home, with a requirement to come into the office for a day every two weeks for team building and collaboration.
