Electronic Gaming Ambassador

3 days ago


Coventry, Coventry, United Kingdom Grosvenor Casinos Limited Full time
Job Overview

Grosvenor Casinos Limited, a leading entertainment brand, is seeking an Electronic Gaming Ambassador to join its team in Coventry.

The successful candidate will be responsible for creating a memorable and entertaining experience for electronic gaming customers, while ensuring the highest level of service and hospitality.

As a key member of the team, you will work closely with colleagues to provide efficient and dynamic service across leisure, food, and beverage.

This is an exciting opportunity to join a forward-thinking organization that values innovation and customer satisfaction.

Estimated salary: £25,000 - £30,000 per annum.

About the Role
  1. You will be the face of our business, greeting and looking after our electronic gaming customers in a way that makes them feel welcomed and cared for.
  2. You will get to know your regular customers and their playing style and preferences, ensuring you tailor the experience to their needs.
  3. You will live our values of Service, Teamwork, Ambition, Responsibility, and Solutions.
  4. You will work with your colleagues to provide efficient and dynamic service across leisure, food, and beverage.
  5. You will ensure you keep your customers informed of the latest developments in electronic gaming and in our online offer, with the intention of them becoming members of Grosvenor online.
  6. You will ensure you proactively comply with all regulations, particularly for alcohol licensing conditions, food safety, and always promote and champion safer gambling.


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