Field Service Technician
1 day ago
HCLTech is seeking an experienced Field Service Technician to join our team. As a key member of the Field Services team, you will provide onsite IT support with excellent customer service, technical expertise, and timeliness in a client/3rd party environment.
Job Overview:The Field Service Technician will be responsible for installing new or upgraded hardware/software, coordinating installations with users, and following up to ensure customer satisfaction. This role requires strong analytical and troubleshooting skills, as well as experience with PC hardware, MS Windows, and software installation/troubleshooting.
Key Responsibilities:- Install new or upgraded hardware/software
- Coordinate installations with users and follow up to ensure customer satisfaction
- Provide onsite IT support with excellent customer service
- Resolve on-site incidents and service requests
- Develop and maintain knowledge of relevant product offerings and current support policies
- Minimum 2 years experience in a deskside/field services/site support role
- Good standard of spoken and written English
- Experience working with European or US-based multinational corporations, preferably financial services
- Eligible to work in the target country
$65,000 - $85,000 per year, depending on experience.
Benefits:- A supportive and diverse global team
- Great opportunities for growth and development
- Total wellbeing focus, including CSR Council, Diversity Council, and Women Connect initiatives
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