HR Service Delivery Specialist

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Abcam Full time

About Abcam

Abcam is a leading provider of tools for the scientific community, dedicated to enabling faster breakthroughs in critical areas like cancer, neurological disorders, infectious diseases, and metabolic disorders.

We believe that collaboration and innovation are key to making progress. Our team of HR professionals is committed to delivering an outstanding HR service, empowering our employees to make a greater impact on the world.

Job Summary

We are seeking a highly organized and methodical HR Service Delivery Specialist to join our People Services team in Cambridge, UK. As a key member of our team, you will be responsible for delivering an exceptional HR service, ensuring our employees receive prompt and complete responses to their queries.

Key Responsibilities

  • Proactively manage tickets from employees via the HR ticket system (Service Now) within agreed SLAs
  • Continuously update FAQs to ensure prompt and complete response to employee queries
  • Assist with day-to-day HR policy and process queries, ensuring employees are administered in line with their contracts and Abcam responsibilities
  • Responsible for payroll input on a team rota basis
  • Schedule interviews supporting Talent Acquisition Partners globally
  • Assist key stakeholders within the wider HR team with administrative tasks (Payroll, Benefits, Compensation, Employee Relations, People Experience, Talent Acquisition)
  • Process, file, and distribute confidential reports and documents
  • Constantly connect with our customers to better understand how to support them and drive processes/experience improvement
  • Schedule and coordinate induction sessions for onboarding new Abcam employees
  • Support wider HR team with coordination of training sessions
  • Support project delivery across the wider Human Resources function

Requirements

We are looking for someone who is interested in a career in HR, with a proactive outlook and a learning mindset. You should be able to communicate confidently and professionally with people at all levels, and be tech-savvy with a competent user of Microsoft Office packages.

About Working at Abcam

We offer a culture focused on well-being and opportunities for growth and development. You will have the freedom to work in a way that works for you, with a focus on maximizing productivity and innovation at work while reducing environmental impact.

We champion and celebrate your uniqueness throughout your journey with us. This is how we excel at partnering with the scientific community to help solve the world's most critical diseases.

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