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IT Support Engineer

2 months ago

Blackburn, Blackburn with Darwen, United Kingdom ECS Resource Group Full time

Job Title: Helpdesk Administrators

Job Summary:

We are seeking an experienced IT Support Engineer to join our team at ECS Resource Group. As an IT Support Engineer, you will be responsible for providing technical support and maintenance to our internal IT systems and infrastructure.

Key Responsibilities:

  • Support:
    • First and second-line ownership of timely support, monitoring, assigning, updating, and resolving incidents and service requests logged in the Service Desk ticket system, ensuring all work is logged.
    • Respond in a timely and accurate fashion to requests for service, with awareness of SLAs and KPIs.
    • Provide desktop support for staff using industry-standard PC hardware and software.
    • Provision of support and cover during incidents/holidays/absence of team members with very occasional out-of-hours work as projects dictate.
    • Preparation and provision of new and replacement IT hardware and infrastructure to the business.
  • Maintenance:
    • Provision of preventative administration and maintenance of the server stack and infrastructure.
  • Other/General:
    • Assist colleagues, the wider IT team, and the business on various projects.

Requirements:

  • Ability to prioritize workload.
  • Excellent verbal and written communication skills.
  • Able to present technical solutions to non-technical stakeholders.
  • Be proactive and take ownership when dealing with user issues.
  • Windows operating systems (11 and Server).
  • Virtual server environment (VMWare).
  • Microsoft Office 365 Suite.
  • Cyber security best practice.
  • Administrative tools including: Active Directory, Entra, InTune, Defender, and Sharepoint.
  • Knowledge of PC hardware and printers.
  • ITIL framework would be advantageous.

Benefits:

  • Annual bonus (up to 20%).
  • Company contributory pension scheme (following probation).
  • Holidays (25 days plus statutory).
  • Income protection.
  • Life cover.
  • Employee benefit discount scheme including an element of Healthcare Cash Plan.
  • Health assessment.

This role is office-based at our offices, but within our company agile working policy, this role will have the potential ability to work from home for up to 2 days a week, this is though following full training and in line with business needs and at manager's discretion.