Store Leadership Manager
4 weeks ago
At H&T, we are seeking a highly motivated and experienced Store Leadership Manager to join our team. As a key member of our store leadership team, you will be responsible for building, motivating, and developing a team of store colleagues to deliver excellent customer service and achieve store financial goals.
Key Responsibilities:
- Team Leadership: Motivate, challenge, and support each colleague to achieve store quarterly goals, ensuring the team is ready, excited, and amazing for each customer.
- Team Development: Build and continually develop a team of trained, passionate, and flexible colleagues who are fully confident in their roles and multi-skilled across all store products.
- Customer Service: Create an inviting, welcoming in-store experience and encourage the team to make friends with each customer, understanding their needs to deliver the right outcome, product, or service.
- Operational Compliance: Manage the team and oversee the store in line with regulatory requirements, company policies, and latest operating procedures to deliver a safe, secure, and compliant store environment.
- Financial Management: Drive store performance against key targets and use budgeted hours to optimise service levels and cover to achieve financial goals.
- Area Contribution: Make an active, supportive contribution to the wider area team, thinking bigger than own store and personal performance to ensure the whole business succeeds.
- Projects & Initiatives: Implement projects, communicating clearly and positively with the team to minimise disruption and ensure changes land successfully with customers and colleagues.
Essential Requirements:
- Be energised by opening the doors each morning, get a kick out of a busy shop floor, and love watching new and experienced colleagues connect with their customers.
Desirable Requirements:
- Store management experience.
- Customer service experience.
- People management experience.
Total Hours: 37.5hr
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