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Senior ICT Engineer

1 month ago

StokeonTrent, Stoke-on-Trent, United Kingdom Cathcart Technology Full time £27,000 - £30,000
Job Title: Senior ICT Engineer

We are seeking a highly skilled Senior ICT Engineer to join our dynamic IT team at Cathcart Technology. As a key member of our team, you will be responsible for providing technical support and maintenance across our business.

Key Responsibilities:
  • Assist system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial request to final resolution.
  • Provide technical advice to a non-technical audience, troubleshooting hardware, networking, operating systems, and applications.
  • Monitor and prioritize user requests using our IT helpdesk system, ensuring all user tickets are assigned, responded to, and closed off within SLA.
  • Identify software and hardware problems, complete repairs and upgrades, and monitor alerts, escalating where required.
  • Monitor and maintain backup systems across the business, assist in the installation and configuration of new servers, networking infrastructure, and other IT equipment.
  • Provide support to the broader IT team, including Infrastructure, Software, and Security Teams.
Requirements:
  • Understanding of Windows 7, 10, and Windows 11 Operating Systems, including installation, configuration, and fault-finding activities.
  • Microsoft Office 365 support.
  • Full UK driving licence and willingness to travel to our sites across the UK.
  • Linux/AD/VMware (Bonus)
What We Offer:
  • Competitive salary of £27,000 - £30,000.
  • Employee benefits portal with access to exclusive deals and discounts on 100s of high street brands, utilities, eating out, and more.
  • Confidential 24/7 wellbeing support.
  • Cycle to Work Scheme.
  • Funded learning and career development opportunities.
  • Company provided Life Assurance policy.