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Customer Experience Strategist
2 months ago
The Customer Journey Owner will be responsible for designing and delivering exceptional customer experiences for our growing customer base. Leveraging our cutting-edge tech estate, including generative AI capabilities, you will prioritize customer needs while streamlining servicing processes. Collaboration with various teams across the organization will be key to shaping best-in-class multi-channel customer experiences.
Key Responsibilities:
- Design and deliver customer-centric servicing journeys
- Leverage AI capabilities to enhance customer experiences
- Collaborate with cross-functional teams to drive customer experience excellence
- Develop and implement process improvements to enhance efficiency and quality
Requirements:
- Passion for designing and delivering exceptional customer experiences
- Strong problem-solving skills and attention to detail
- Excellent communication and collaboration skills
- Lean Six Sigma or Design Thinking experience or qualifications
Desirable Skills:
- Interest in AI and large language models
- Domain knowledge in consumer lending and/or banking
