European Service Manager Position

2 weeks ago


London, Greater London, United Kingdom Barclays Full time
Job Title: European Service Manager

We are seeking a highly skilled European Service Manager to provide exceptional customer service and resolve complex customer needs.

About the Job
  • Fluent written, reading, speaking, and listening skills in English and Portuguese at native level.
  • World-class customer service skills with ability to utilize Microsoft systems (Outlook, Word, Excel).
  • Ability to take ownership of customer queries and cross-support colleagues.
  • Understanding of Data Protection Act and Operational Rigour.
  • Additional language proficiency in German, Spanish, Italian, or French.
Key Responsibilities
  • Provide exceptional customer service through various communication channels.
  • Resolve complex customer needs and provide personalized resolutions.
  • Collaborate with teams across the bank to align customer care processes.
  • Identify areas for improvement and recommend changes in customer care processes.
  • Develop and implement customer care procedures and controls.
  • Lead and supervise a team, guiding professional development and allocating work requirements.
Salary Information:

$65,000 - $85,000 per year

Benefits Package:

Included annual bonus, stock options, and comprehensive health insurance.

Location:

London, UK



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