European Service Manager Position
2 weeks ago
We are seeking a highly skilled European Service Manager to provide exceptional customer service and resolve complex customer needs.
About the Job- Fluent written, reading, speaking, and listening skills in English and Portuguese at native level.
- World-class customer service skills with ability to utilize Microsoft systems (Outlook, Word, Excel).
- Ability to take ownership of customer queries and cross-support colleagues.
- Understanding of Data Protection Act and Operational Rigour.
- Additional language proficiency in German, Spanish, Italian, or French.
- Provide exceptional customer service through various communication channels.
- Resolve complex customer needs and provide personalized resolutions.
- Collaborate with teams across the bank to align customer care processes.
- Identify areas for improvement and recommend changes in customer care processes.
- Develop and implement customer care procedures and controls.
- Lead and supervise a team, guiding professional development and allocating work requirements.
$65,000 - $85,000 per year
Benefits Package:Included annual bonus, stock options, and comprehensive health insurance.
Location:London, UK
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