Customer-Facing Technical Support Professional

3 weeks ago


Surrey, United Kingdom Primaire Consulting Ltd Full time

About Primaire Consulting Ltd

We are a trusted consulting firm in the UK and Ireland, providing specialized field services in water quality monitoring and gas detection systems. Our team of experts delivers exceptional results through our commitment to excellence, innovation, and customer satisfaction.

Job Description

This is an exciting opportunity for a skilled Electrical Engineer to join our team as a Field Services Engineer. As a key member of our team, you will be responsible for delivering top-notch field services to our clients across the UK and Ireland.

Key Responsibilities

  • Provide routine maintenance, installation, and commissioning of advanced water quality monitors, gas detection systems, and flow meters
  • Conduct training sessions for end-users to ensure effective operation of systems
  • Offer technical support to our sales team
  • Work closely with our clients to resolve any issues or queries they may have
  • Travel extensively throughout the UK and Ireland, with occasional overnight stays

Requirements

  • Proven experience in a field service role, ideally within an electro-mechanical or technical environment
  • A valid driving license
  • Knowledge of instrumentation, gas detection, or water equipment would be ideal
  • Flexibility to adapt to changes and handle challenges with a systematic approach to problem-solving
  • Strong customer service skills, with the ability to build and maintain excellent client relationships
  • Proficiency in Microsoft Office applications (Word, Excel, and Outlook)
  • Ability to work both independently and collaboratively within a team
  • At least 1-3 years of experience servicing analytical equipment; water industry experience is a bonus but not essential
  • Strong verbal and written communication skills in English
  • Willingness to travel Monday to Friday, with occasional overnight stays

Salary and Benefits

We offer a competitive salary range of £35,000 - £45,000 per annum, depending on experience, plus benefits including a company car, comprehensive training, and opportunities for career growth and development.



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