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Digital Engagement Specialist

2 months ago

London, Greater London, United Kingdom Local Trust Full time
About the Role

We are seeking a highly skilled Digital Media and Engagement Officer to join our team at Local Trust. As a key member of our digital team, you will play a vital role in ensuring the seamless management of our digital platforms and social media presence.

Key Responsibilities
  • Provide day-to-day support for our digital platforms, including maintaining and optimising our website, email systems, CRM, and digital asset management tools.
  • Manage our social media channels, where you will post content developed by various teams.
  • Update existing and build new website pages.
  • Manage a schedule of ongoing technical updates and bug fixes for the website.
  • Act as a superuser for our Salesforce CRM platform.
  • Provide technical support for email sends using our Campaign Monitor email platform.
About You

To be considered for this role, you will need:

  • Experience of technical integration projects for digital engagement involving CRM, user experience or email marketing.
  • Experience of managing or delivering website development projects.
  • Experience of training and supporting others to use communications tools and systems.
  • Experience of managing contracts with external suppliers.
  • Experience of managing user groups, licences and plug-ins.
  • Experience of working in line with essential communications policies e.g. privacy, accessibility and GDPR.
  • Knowledge of digital analytics monitoring and reporting.
  • Knowledge of technical website performance requirements such as SEO, accessibility, cross-linking etc.
  • Knowledge of audience segmentation and content tagging.
  • Competence in CMS (ideally WordPress), Google Analytics, social media metrics, CRM (ideally Salesforce), Campaign Monitor or equivalent.
What We Offer

We offer a competitive salary of £32,000 - £36,000 depending on experience, 25 days' annual leave plus public holidays, with three additional days for office closure between Christmas and New Year, salary exchange pension plan with a 10% employer contribution, excellent development opportunities, time off for volunteering (two days per annum), and interest free travel season ticket loan.

This is an outstanding opportunity for a digital professional with incredible web and digital platform skills to advance their career with our transformative charity.

As a member of our team, you will have the opportunity to develop and grow, take on new challenges and advance your skill set every day.

We are committed to providing equal employment opportunities for all employees and all applicants for employment.