Technical Support Specialist

3 weeks ago


Nuneaton, Warwickshire, United Kingdom Xerox Corporation Full time
Job Title: Technical Support Specialist

Xerox Corporation is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in providing high-quality support to our customers.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and in-person.
  • Diagnose and resolve technical issues related to desktop, network, and server support.
  • Work with the Service Desk team to ensure that customer issues are resolved in a timely and efficient manner.
  • Collaborate with the Infrastructure Specialist team to identify and resolve technical issues related to network infrastructure.
  • Provide level 2 support for key incidents and issues related to our clients.
  • Work with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified.

Requirements:

  • Good understanding of IT infrastructure.
  • Knowledge of desktop, server, printers, and storage hardware and their components.
  • Knowledge of network devices and their roles.
  • At least two years' experience working in a customer-facing IT support environment.

Desired Skills and Experience:

  • Experience supporting clients in a legal environment.

About Xerox Corporation:

Xerox Corporation is a leading provider of document management and print solutions. We are committed to delivering high-quality products and services to our customers.



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