Vision Care Assistant

24 hours ago


Great Barr, Sandwell, United Kingdom Health Care Personnel Full time

Job Title: Customer Service Representative - Eyewear

Location: In-person

Job Type: Full-time, Permanent

About the Role:

We are seeking an experienced Optical Assistant to join our team at Health Care Personnel. As an Optical Assistant, you will be responsible for providing exceptional customer service and assisting customers in selecting the correct frame for their lenses.

Responsibilities:

  • Greet customers at the door and provide a warm welcome
  • Assist customers in selecting the correct frame for their lenses
  • Measure lenses to ensure a perfect fit
  • Order prescription glasses and contact lenses for customers
  • Make follow-up appointments for customers
  • Adjust frames when customers collect their glasses
  • Perform pre-screening tests such as retinal imaging and pressure testing
  • Explain offers and products to customers
  • Take payments from customers

Requirements:

  • Must have experience working in an optician's
  • Good understanding of English and Maths
  • BASIC IT skills required
  • Relevant experience in a customer service or retail role advantageous
  • Able to communicate with people of all ages and backgrounds
  • Team player with excellent interpersonal skills
  • Friendly, courteous, and approachable
  • Excellent customer service skills

Benefits:

  • Competitive salary: £15,452 - £23,000 per year
  • Bonus scheme
  • Company events
  • Company pension
  • Employee discount
  • Sick pay
  • Store discount

Work Environment:

  • 5 days out of 7 including some late evenings and weekends
  • Uniform provided
  • Full-time role

Salary Range:

We offer a competitive salary range of £15,452 - £23,000 per year, depending on experience and overall skill set.

About Us:

We are a dynamic and friendly practice dedicated to providing exceptional eye care services. Our team is passionate about delivering outstanding customer experiences.



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