Experienced Deputy General Manager
4 weeks ago
About the Role
Lane7 Ltd is seeking an experienced Deputy General Manager to lead our new venue in Milton Keynes. As part of our rapid expansion, we are looking for a talented individual who can take this new opening to great heights.
Key Responsibilities
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance
- Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff
- Full profit and loss responsibility
- Adhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costs
- Be fully accountable for all process and procedures within the business from daily transactions to inventory management
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members
What We Offer
- 28 days holiday per year
- Company pension contribution
- Free bowling and activities for you and up to 3 others when you aren't working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Annual team awards party
- Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
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