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Furniture Retail Supervisor

1 month ago

Maidstone, Kent, United Kingdom Frasers Group Full time

Job Title: Furniture Retail Supervisor

Job Summary:

We are seeking an experienced and dynamic Supervisor to lead our new Maidstone showroom based within Frasers department store. As the supervisor, you will be the face of the company, ensuring that every customer receives an exceptional experience from the moment they walk through our doors.

Key Responsibilities:

  • Lead, motivate, and manage a team of sales associates, ensuring that they deliver exceptional customer service and meet sales goals.
  • Ensure that every customer has a positive and memorable experience in the showroom, offering expert advice on products and helping them make informed decisions.
  • Drive sales by actively engaging with customers, monitoring performance, and implementing strategies to exceed sales targets.
  • Maintain the showroom's appearance, ensuring that all products are beautifully displayed and the showroom is inviting and reflective of the brand.
  • Oversee stock levels, ensure accurate stock reporting, and manage product replenishment to keep the showroom fully stocked.
  • Ensure that all showroom operations are carried out efficiently, including opening and closing procedures, cash handling, and compliance with health and safety regulations.
  • Provide ongoing training and development opportunities for your team, helping them to grow and succeed in their roles.
  • Prepare regular reports on sales performance, customer feedback, and operational issues, and present them to senior management with actionable insights.

Requirements:

  • Proven experience in a leadership position in a similar retail management role, preferably in the furniture or home decor industry.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication and interpersonal skills, with a passion for customer service.
  • A keen eye for detail and a strong sense of aesthetics, particularly in visual merchandising.
  • Ability to work under pressure, meet sales targets, and manage multiple tasks simultaneously.
  • Strong organizational skills and the ability to manage showroom operations efficiently.
  • A passion for interiors, design, and the brand.

Working Hours: 40 hours per week, working 5 days over 7, including a mixture of daytime, evening, and weekend shifts.