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Health and Wellbeing Coach

1 month ago

London, Greater London, United Kingdom Avature Full time
Job Title: Health and Wellbeing Coach

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK, we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

The Health and Wellbeing Coach provides personalised support to individuals to empower them to take control of their own health and wellbeing, with a focus on lifestyle behaviour change. This includes:

  • Healthy Eating and Nutrition
  • Physical Activity
  • Weight Management

The Health and Wellbeing Coach will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.

The role involves delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings, via a combination of one-to-one and group-based support in line with need, location, and offer.

The Health and Wellbeing Coach will provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing, so that they can reach their self-identified health and wellbeing goals.

This includes:

  • Triage and assessment
  • Lifestyle behaviour change support (e.g., stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels)
  • Problem solving
  • Motivational interviewing
  • Signposting

The role requires the ability to deliver multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences, including:

  • Face-to-face, telephonic, and digital health coaching
  • Multi-mix communications methods including in-app messaging, text, and email
  • Sharing helpful and supportive resources in line with goal, stage of journey, confidence, and motivation
  • Advocating the use of behaviour tracking tools (online or offline)
  • Appraising individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change
  • A strength-based approach, maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy

The role also requires the ability to deliver services in line with quality standards, national/government guidelines, and role boundaries, with the ability to identify and act accordingly when coaching is not appropriate and being able to sensitively discuss alternatives or escalate appropriately – inclusive of supporting onward referral to wider services.

The role involves working in line with business and contract performance requirements, including:

  • Implementing Standard Operating Procedures (SOP)
  • Fulfilling policies and quality management framework expectations, including (but not limited to), data protection, information security, health and safety, and safeguarding
  • Participating in regular audits and performance observations, with a pro-active commitment to providing high-quality services and continuous professional development
  • A proactive approach to supervision and training with a demonstrated commitment to personal development, achievement of quality standards, high performance in line with agreed objectives and Key Performance Indicators (KPIs)

The role requires the ability to ensure accurate reporting and data collection in line with contractual and case management system requirements, to ensure:

  • Caseloads can be managed efficiently, effectively, and at scale
  • Team members are able to support in population behaviour change as required and in line with need
  • Wider informal and formal caregivers/specialists can complement and enhance the behaviour change journey
  • Service users/participants only have to tell their story once and where behaviour changes occur sequentially or concurrently, we are able to offer comprehensive and coordinated supportive services
  • Data audits accurately capture activity, productivity, utilisation, and outcomes

Salary: £23,700 - £28,700

Qualifications and Experience:

  • Relevant health coaching qualification or an accredited health coaching skills programme
  • A minimum of six months of direct health coaching delivery
  • Experience in delivering behaviour change interventions for specific lifestyle-related issues (e.g., smoking cessation, physical activity, NHS Health Checks, weight management, alcohol reduction)
  • Evidence of supporting vulnerable individuals through a change process
  • Experience of caseload management demonstrated via the use of a Case Management System
  • Experience of inputting and processing data where accuracy, targets, and time deadlines are operating in the workplace
  • Evidence of continuous professional development to ensure the delivery of the most recent and up-to-date health coaching provision to the correct quality standard
  • Experience of working in a health, community, or social care environment or good understanding of the issues around maintaining a healthy lifestyle

Desirable:

  • Membership of a professional body (ICF, EMCC, AoC, UKHCA)
  • Experience of managing and supervising individuals and teams
  • Educated to degree level in a relevant subject (e.g., Psychology, Behavioural Science etc.)
  • Experience of supporting people remotely/telephonically/digitally
  • Evidence of working with individuals with long-term health conditions
  • A strong understanding of the social determinants of health
  • A strong understanding of population-based approaches, including segmentation and risk stratification
  • A strong understanding of behaviour change principles and methodology, including the COM-B model and behaviour change wheel
  • Excellent oral and written communication skills with people from a wide variety of backgrounds
  • Demonstrable core skills and competencies as set out in best practice standards, including:
  • Selecting and applying a range of health coaching models, conversation frames, and techniques
  • Detailed knowledge of the core concepts and principles of personalisation, patient activation, health behaviour change, self-efficacy, intrinsic motivation, and assets-based approaches
  • Detailed understanding of self-management support and associated techniques
  • Advanced skills development incorporating practice, reflection, and planning for the application of learning to practice
  • Excellent internal and external stakeholder engagement and management
  • Good understanding of principles of confidentiality and safeguarding
  • Strong written and verbal communication skills with the ability to capture essential information that supports effective case management
  • A strong track record of interpersonal relationships, including the ability to build, develop, and maintain relationships
  • Effective caseload management, inclusive of accurate data collection, data entry, timely recording, and delivery against agreed Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs)
  • Confident in the use of evolving digital technologies to support people through behaviour change processes
  • The ability to manage time independently and effectively and work to deadlines
  • Effective safe and sensitive data management in line with information security standards
  • Excellent Microsoft Office skills and ability to learn quickly when using new systems and processes
  • Commitment to personal development/training
  • Commitment to flexible working (including evenings and weekends), ensuring the service is available to all residents, including those who work during the day, shift workers, and those with children of school age
  • Commitment to supporting overall team/contract performance to the highest standards, undertaking a range of duties in line with business requirements
  • Experience of delivering health screening services (e.g., NHS Health Check)
  • Effective delivery of programmes in line with contractual requirements and SLAs

Key Business Priorities:

Internal:

  • Co-workers, managers, and wider team
  • Health Division colleagues
  • Maximus companies and associates
  • Colleague forums

External:

  • Local Authority
  • Integrated Care Partnerships/Boards
  • Community and Voluntary sector
  • Sub-contractors and key partners
  • Community stakeholders
  • Co-location cooperatives
  • Healthcare settings, including GP Practices/Primary Care Networks

EEO Statement:

Maximus is committed to developing, maintaining, and supporting a culture of diversity, equity, and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention, and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application, you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.