IT Support Specialist for Enterprise Systems
1 month ago
**Job Overview:**
We are seeking an experienced IT support specialist to join our team and provide first, second and third level support for all technology platforms.
**Key Responsibilities:**
- Provide technical support for a wide range of issues including Microsoft core business applications and operating systems.
- Support disaster recovery solutions and network connectivity, including WAN and LAN setups.
- Implement and maintain remote access solutions such as VPN, Terminal Services, and Citrix.
- Monitor and respond to system alerts and notifications through service tickets.
- Maintain accurate system documentation in ConnectWise.
- Communicate effectively with customers regarding incident progress and impending changes.
- Foster excellent customer service by delivering fast turnaround times on customer requests.
- Collaborate with the team to resolve complex technical issues and escalate when necessary.
- Accurately record time and expenses in ConnectWise and complete training materials and blueprints.
**Requirements:**
- Advanced understanding of operating systems, business applications, printing systems, and network systems.
- Strong technical awareness and ability to match resources to technical issues.
- Ability to diagnose technical issues and adapt quickly to new technologies.
**Benefits:**
Competitive salary up to £25,000 per annum, with opportunities for increase after successful probation and regular appraisal. Regular 5% pension matched contributions, life assurance, Bupa membership, free parking, and a company car scheme once progressed.
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