IT Support Specialist for Enterprise Systems

1 month ago


Bradford, Bradford, United Kingdom Interface Recruitment UK Full time

**Job Overview:**

We are seeking an experienced IT support specialist to join our team and provide first, second and third level support for all technology platforms.

**Key Responsibilities:**

  • Provide technical support for a wide range of issues including Microsoft core business applications and operating systems.
  • Support disaster recovery solutions and network connectivity, including WAN and LAN setups.
  • Implement and maintain remote access solutions such as VPN, Terminal Services, and Citrix.
  • Monitor and respond to system alerts and notifications through service tickets.
  • Maintain accurate system documentation in ConnectWise.
  • Communicate effectively with customers regarding incident progress and impending changes.
  • Foster excellent customer service by delivering fast turnaround times on customer requests.
  • Collaborate with the team to resolve complex technical issues and escalate when necessary.
  • Accurately record time and expenses in ConnectWise and complete training materials and blueprints.

**Requirements:**

  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Strong technical awareness and ability to match resources to technical issues.
  • Ability to diagnose technical issues and adapt quickly to new technologies.

**Benefits:**

Competitive salary up to £25,000 per annum, with opportunities for increase after successful probation and regular appraisal. Regular 5% pension matched contributions, life assurance, Bupa membership, free parking, and a company car scheme once progressed.



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