Student Finance Officer
2 weeks ago
About the Role
We are seeking a highly skilled and experienced Student Finance Officer to join our team at Victoria College of Arts and Design. As a key member of our Student Services department, you will be responsible for providing high-quality student finance support to our students throughout their academic journey.
Key Responsibilities
- Support the delivery of all student finance related activities.
- Provide comprehensive guidance to students on their financial aid options, particularly with Student Finance England applications.
- Process eligibility declarations after student interviews and maintain accurate records.
- Stay updated with student finance regulations.
- Support the development and enhancement of Student Finance systems and processes.
- Advise on tuition fees, payments, registration, funds, and bursaries.
- Collaborate with departments like Registry, Admissions and Student Support for efficient financial processing and timely confirmation of student attendance.
- Signpost and refer students to appropriate services within and outside the university.
- Serve as the main point of contact between the university and its partner institutions regarding student finance, ensuring effective communication and coordination.
- Participate in student inductions, preparing materials to simplify the finance process and explaining financial aid options.
- Handle student finance enquiries on campus, by phone and via email.
- Ensure accurate and timely processing of all communications and documentation related to student finance.
Requirements
- Bachelor's degree in a relevant field, or equivalent professional experience.
- Experience in student or academic administration within higher education.
- Excellent customer service and communication skills, with the ability to build strong relationships.
- Strong organisational and time-management skills, with the ability to manage competing demands.
- Experience working under pressure and managing priorities.
- Experience providing advice to students and applicants.
- Excellent interpersonal skills and effective communication abilities.
- High degree of accuracy and attention to detail.
- Flexibility to work occasional evenings and weekends.
- Strong IT skills, including proficiency with Microsoft Office Suite, especially Excel, and familiarity with student management systems.
- Commitment to upholding the values and policies of VCAD and partner universities.
Benefits
- Annual leave (5.6 weeks) + bank holidays.
- Workplace pension scheme.
- Company Sick Policy (from January 2025).
- Statutory Sick Pay (SSP) (until December 2024).
- Statutory maternity/paternity pays.
- Career development opportunities.
- Training and self-development opportunities.
- Gym membership discounts.
- Retail discount schemes.
- Cinema discounts.
- Grocery discounts.
- Cycle to work.
- Investing and savings opportunities.
- Financial wellbeing – personal debt advise.
- Financial wellbeing education.
- My Mind Pal (mental fitness).
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