Home Care Specialist

5 days ago


Truro, Cornwall, United Kingdom Verto Full time
Job Description

The Customer Care Coordinator plays a vital role in delivering Verto's Zero Carbon Smart Homes to our communities. As the primary support to our customers, you will work closely with the Construction Director and Aftercare team to ensure seamless communication, coordination, and resolution of customer queries.

Your key responsibilities will include:

  • Being the first point of contact for customers via telephone, email, and in-person.
  • Working closely with customers and subcontractors to organize and schedule work, communicating effectively.
  • Assisting in property handovers where necessary.
  • Reviewing completed snagging work for approval and sign-off.

You will be expected to demonstrate a proactive and self-motivated approach, with excellent time management, prioritization, and problem-solving skills. A high level of drive and energy to ensure contracts are managed safely, coupled with being a self-motivated team player and good communicator, are essential for success in this role.



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